Sheetal Patil

Welspun Transformation Services Limited (Welspun GCC) intends to provide the full suite of IT/ITeS Services to various customers around automation, application development and management

Develop comprehensive project plans with timelines, milestones, and deliverables in collaboration with stakeholders.

• Align resource allocation with project goals and conduct feasibility studies and risk assessments.

• Utilize project management tools for detailed scheduling and ensure timely task completion

• Monitor and update schedules, manage scope changes, and apply lessons learned for improved future execution.

• Establish effective communication channels, provide regular updates to stakeholders,

and build strong relationships with clients and team members

• Identify project risks, Implement mitigation strategies, and collaborate closely with the scrum master to resolve challenges

• Implement quality assurance processes to maintain project standards, conduct regular reviews, and identify areas for enhancement

• Oversee project documentation, progress reports, and prepare comprehensive reports for senior management, detailing project status, risks, and achievements.

• Through process improvements and automation, we achieved herd savings

Equivalent to 3 FTEs and soft savings by reducing process time and eliminating manual interventions

Ensure timely invoice processing, identify improvement areas, develop analytics, and standardize processes. Communicate with stakeholders, support system upgrades, maintain documentation, ensure compliance, manage team performance, and partner with shared services. Oversee hiring, training, and recognition of team members while

Supporting vendor delivery and FSS initiatives.

• Collaborate with shared services for optimal P2P processes.

• Manage vendor aging and resolve outstanding items.

• Ensure compliance with SOX and control policies.

• Design global AP processes, including invoice processing,payment approval, and vendor management.

• Identify improvement areas, implement changes, and enhance performance

• Standardize processes and comply with local regulations.

• Present Shared Service in Management Review calls

• Provide team training and development opportunities,Set performance expectations, monitor progress, and give feedback

Manage the invoice processing team, monitor workflow, ensure quality, conduct client calls, implement improvements, handle recruitment, coordinate with IT, and promote effective team management and development

• Monitor real-time workflow to plan schedules according to SLA and forecasted volumes.

• Measure team performance, provide feedback, and ensure high quality and accuracy.

• Conduct weekly client calls to address expectations, feedback, and issues.

• Investigate workflow breaches and maintain compliance with deadlines and standards.

• Implement process improvements and lean projects.

• Oversee team attendance, recruitment, and training.

• Coordinate with IT,manage rewards, and conduct appraisals.

• Ensure proper documentation, accurate accruals, and timely query resolution.

• Prepare daily reports, support projects, and conduct FTE analysis.

• Attend Management reviews and provide update on process health

• Automation resulted hard savings equivalent to releasing 5 full-time equivalents

(FTEs)

Responsible for overseeing invoice processing across India, Thailand, and the USA, ensuring timely achievement of TAT and SLA through efficient workload allocation

• Daily tasks include preparing completion trackers and conducting hygiene checks on sample cases to provide feedback on errors.

• Maintaining Internal and external error flies, weekly feedback sessions, and preparing accrual reports are routine.

• Monthly tasks involve GL entries for accruals, debit balances, ageing reports, and flux reports, ensuring compliance with audit requirements.

• Also manages vendor reconciliations, prepares weekly dashboards, handles escalations, leaves, and training arrangements.

• Regularly provides performance Insights to HR, coordinates with support departments, and participates in automation initiatives and management meetings.

• Through process improvements have achieved soft savings by reducing penalty costs and hard savings equivalent to reducing 2 FTEs

• Ensure timely invoice processing, identify improvement areas, develop analytics, and standardize processes
• Track dally, weekly, and monthly productivity numbers, identifying and addressing any associate performance gaps.
• Collaborate with support departments to maintain infrastructure availability and minimize attrition rates.
• Uphold SLA adherence for processes. Develop training programs to enhance
• productivity and quality levels
• Plan production effectively for seamless service delivery. Ensure 100% compliance with ISO/ISMS standards.
• Conduct detailed analysis of operational issues and implement solutions. Perform RAG analysis and conduct one-on-one sessions with associates.
• Prepare KRAs, maintain production reports, TAT reports, and internal quality reports. Lead RCA and issue CAPA as needed. Facilitate onsite transitions and prepare SOPs for new process transitions, ensuring accurate staffing requirements with time and motion sheets.

• Maintained various reports including Production, TAT, Client Accuracy, Internal Quality,

Error, and Daily Dashboards.

• Provided error feedback and process improvement suggestions to team members, managed resource allocation based on workload

• Handled team queries, ensured timely escalation, and provided HR with performance insights for rewards and probation reviews.

• Coordinated with support departments for new team member onboarding and SOP updates.

• Enforced discipline and issued warnings when necessary.

• Prepared KRAs, participated in operations interviews, and conducted training sessions to enhance team performance

• Participated in ISMS audits, managed client interactions and escalations, and facilitated smooth process transitions

• Preparing Service and Excise tax input credit file for one vendor

• Taking care of Team Attendance and productivity report in absence of Supervisor.

• Preparation of Vendor Recon

• Booking Excise duty In the system

• Scrutiny of Invoices as per Tax compliance before Booking excise duty in the system

• Preparing Input Credit report for every month for excise

• Scrutiny of Invoices as per Tax compliance for Service tax Case

• Following up with the vendor for any discrepancy

• Preparing Service Tax input Credit report every month