Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sheetal Pundora

Sheetal Pundora

New Delhi

Summary

PMP-certified Project Manager with over 5 years of experience leading client-facing technology projects in SaaS and digital health. Skilled in Agile and hybrid methodologies, stakeholder management, and cross-functional team leadership. Proven ability to deliver complex projects on time and within budget, drive client satisfaction, and deliver successful technology solutions. Fluent in English, Hindi, and Spanish.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project Analyst

Dimagi
01.2023 - 07.2025
  • Led planning and delivery of mHealth and eHealth solutions on CommCare, ensuring client alignment with Project Managers.
  • Directed development of three chatbot assistants for ESPEN, enhancing program management for NTD Program Managers globally.
  • Created and maintained project documentation and training materials to facilitate client onboarding and adoption.
  • Coordinated and led cross-functional teams to manage project risks, scope, and timelines for successful delivery.

Account Executive

SaaS Labs
12.2021 - 12.2022
  • Managed portfolio of over 20 SaaS client accounts, achieving 80% renewal rate and 20% year-over-year revenue growth.
  • Spearheaded five strategic partnerships, collaborating with cross-functional teams to enhance client solution alignment.
  • Integrated client feedback into product roadmaps by partnering with product and marketing teams, reducing churn and boosting user adoption.

Partnerships Associate

Dimagi
07.2020 - 12.2021
  • Owned the full sales cycle and key account management for organisations, including the Aga Khan Development Network and Mercy Corps, driving over $500K in annual recurring revenue.
  • Conducted onboarding and training for 100+ client and technical staff to ensure system adoption.
  • Performed user research to collect feedback, improving product usability and accessibility.
  • Established and nurtured relationships with clients and vendors to foster collaboration.

Research Associate

Dimagi
10.2019 - 06.2020
  • Conducted qualitative research to enhance health technology projects and boost sales pipeline.
  • Prepared comprehensive reports summarizing experimental findings and key research insights.
  • Supported sales and customer success teams with reporting, client inquiries, and Jira assistance.
  • Collaborated with cross-functional teams to formulate effective project strategies.

Account Executive

MCI India
new delhi
06.2018 - 10.2019
  • Planned and executed customized tour itineraries, leveraging destination expertise to deliver seamless travel experiences and maintain strong client satisfaction.
  • Led expansion into the Spanish market, overseeing client relationships, CRM operations, and successful delivery of services to international clients.
  • Implemented marketing strategies based on thorough market research and audience analysis.
  • Collaborated with cross-functional teams to achieve an 18% profit margin increase in 2018–2019.

Education

B.A Hons - Spanish Language & Latin American Studies

Jawaharlal Nehru University
India
01.2018

Masters - Spanish Language & Latin American Studies

Jawaharlal Nehru University
India
01.2016

Skills

  • Project management
  • User research
  • SaaS solutions
  • Cross-functional collaboration
  • Problem solving
  • Stakeholder management
  • Strategic planning

Certification

Project Management Professional (PMP)

Project Management Institute

Issued Aug 2025, expires Aug 2028

Languages

English
First Language
Spanish
Advanced (C1)
C1

Timeline

Project Analyst

Dimagi
01.2023 - 07.2025

Account Executive

SaaS Labs
12.2021 - 12.2022

Partnerships Associate

Dimagi
07.2020 - 12.2021

Research Associate

Dimagi
10.2019 - 06.2020

Account Executive

MCI India
06.2018 - 10.2019

B.A Hons - Spanish Language & Latin American Studies

Jawaharlal Nehru University

Masters - Spanish Language & Latin American Studies

Jawaharlal Nehru University

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Sheetal Pundora