Summary
Overview
Work History
Education
Skills
Confirmation
Summary And Strengths
Timeline
Generic

Sheetal Rahul Shinde

of Lead Wastage Feb
Ambernath,MH

Summary

To build a career with an established institution of repute and enhance my personal trait of self-drive, service orientation and passion to excel to win.

Professional experienced in providing excellent Customer Service, Office management and Support across the Industry, currently holding the designation of Banquet Manager at Jaya leela Banquets. Acquainted with a natural flair for interaction with people and high Caliber professionalism in building relations. Good communication skills. Good organizing skills. Fast learner and able to adjust in any conditions. Well develop ability to work in team. Resourceful and Self starter Comfortable working in an evolving role.

Overview

18
18
years of professional experience
3
3
Languages

Work History

Sr. Team Member

Teleperformance
Thane
03.2019 - Current
  • Ensuring all patient and insurance information is accurate and up to date in the system
  • Verifying insurance eligibility and benefits for patients
  • Identifying and resolving any claim rejections or denials
  • Documenting all calls and actions taken in the system
  • Meeting daily or weekly targets for the number of calls made and claims resolved
  • Collaborating with other departments within the organization to resolve complex issues
  • Participating in training programs and meetings to improve knowledge and skills
  • Adhering to all applicable laws and regulations, including HIPAA and company policies
  • Performing other duties as assigned
  • Supporting management in other areas of the revenue cycle as needed

Nursery and Jr. Grade - Teacher

Birla School Kalyan
10.2016 - 02.2017

Jr. and Sr. grade - Prime Teacher

Leeway School
06.2015 - 08.2016

Banquet Manager (Front & Back-office)

Jayaleela Banquets
01.2013 - 06.2014
  • Departmental supervision, for standards and customer satisfaction, rotational audit on occasion supervision
  • Handling team members, promote new team members, innovative set up, man management, and focus on guest satisfaction
  • Setting up front office work flow and processes with a prime focus on the concierge desk
  • Setting Standard Operating Procedures for Front Office
  • Training and team building to ensure a smooth flow in banquets
  • Supervisory Development of team members
  • Attending clients and explain Banquet Brochure
  • Productive part of Event Planning
  • Handling the entire flow of the event from food, décor man-power and service
  • Restaurant Management
  • Vender Negotiation/payments/management
  • Preparation of Daily as well Monthly Sales & Business Reports
  • Inventory Management
  • Customer Service/bookings/payments and follow up
  • Budget Management
  • Purchasing/Kitchen and raw material percentage handling

Quality Coach (Inbound sales process)

ICAN BPO Pvt Ltd
09.2011 - 01.2012
  • Preparing team performance report on weekly & Monthly basis
  • Providing training and conducting a briefing session for advisors in error scenarios
  • Assisting advisors on the floor for queries
  • Sharing positive & improvement feedback
  • Cascading updates to the advisors on daily basis

Quality Analyst (Healthcare process)

Intelenet Global Services
12.2009 - 09.2011
  • Preparing daily report for the number of audits done by each QA
  • Escalating issues to onshore for clarification about any issues
  • Keeping tracks of the GAGE & R&R (Repeatability & Reproducibility) done for operations
  • Assisting advisors on floor for queries
  • Monitoring calls on the base of targets
  • Sharing positive & improvement feedback
  • Providing training to advisors in error scenarios
  • Recognized for efficient services and promoted to senior rank within a short span of time

Customer Service Executive

VCustomer
11.2008 - 04.2009
  • Replying and handling customer queries through emails in an online Web process

Customer Service Executive

Reliance India
06.2007 - 12.2007
  • Taking inbound calls and handling customer queries

Education

TY B.SC -

CHM College

S.S.C - undefined

Kendriya Vidyalaya

H.S.C - undefined

Kendriya Vidyalaya

ECCEd - Early Childhood Care and Education

Skills

Good Knowledge of Computers and experienced in MS Office applications

Confirmation

I confirm that above information mentioned are authentic. Copies of testimonials and other supporting documents will be made available on request.

Summary And Strengths

  • Professional experienced in providing excellent Customer Service, Office management and Support across the Industry, currently holding the designation of Banquet Manager at Jaya leela Banquets.
  • Acquainted with a natural flair for interaction with people and high Caliber professionalism in building relations.
  • Good communication skills.
  • Good organizing skills.
  • Fast learner and able to adjust in any conditions.
  • Well develop ability to work in team.
  • Resourceful and Self starter.
  • Comfortable working in an evolving role.

Timeline

Sr. Team Member

Teleperformance
03.2019 - Current

Nursery and Jr. Grade - Teacher

Birla School Kalyan
10.2016 - 02.2017

Jr. and Sr. grade - Prime Teacher

Leeway School
06.2015 - 08.2016

Banquet Manager (Front & Back-office)

Jayaleela Banquets
01.2013 - 06.2014

Quality Coach (Inbound sales process)

ICAN BPO Pvt Ltd
09.2011 - 01.2012

Quality Analyst (Healthcare process)

Intelenet Global Services
12.2009 - 09.2011

Customer Service Executive

VCustomer
11.2008 - 04.2009

Customer Service Executive

Reliance India
06.2007 - 12.2007

S.S.C - undefined

Kendriya Vidyalaya

H.S.C - undefined

Kendriya Vidyalaya

ECCEd - Early Childhood Care and Education

TY B.SC -

CHM College

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Sheetal Rahul Shindeof Lead Wastage Feb