Hi, I’m
Sheetal Shah
Human Resources
Pune
Summary
Results-oriented HR professional with 14+ years of expertise in all aspects of HR management. Skilled in formulating and executing HR strategy aligned with business goals. Proven track record of strengthening organizational culture and values, resulting in a strong Employee Value Proposition. Successfully builds performance-driven culture through strategic HR interventions, including talent management, learning, and leadership development. Collaborative and influential, works closely with various business functions to contribute to company's success. Experienced in setting up end-to-end HR departments for start-ups in UK and India, preparing organizations for the next level. Demonstrated success in improving collaboration and consensus across diverse industries and geographies, including IT, ITES, BPO, Telecom, Capital Markets, Retail, Medical, FMCG, Hospitality, and more in US, UK, Australia, Nordics, Benelux, Singapore, and India.
Overview
18
years of professional experience
5
Languages
Work History
Wine Enterprises Private Limited | VC Traders | MVGlobal |Rissing Moon Trad|AthElite SportFit Acadmy
Group Head Human Resources
06.2024 - Current
Job overview
- Championed workplace safety initiatives, resulting in reduced incidents rates and a safer working environment for all employees.
- Implemented data-driven decision-making processes within the HR department, improving effectiveness in various functional areas such as recruitment and performance management.
- Evaluated and selected HR technology solutions that improved efficiency, user experience, and data-driven decision making within the department.
- Established succession planning frameworks to prepare employees for future leadership roles within the organization.
- Managed the successful integration of acquired companies into existing HR structures, minimizing disruption during periods of rapid growth or change.
- Enhanced company culture through the development of diversity and inclusion initiatives, fostering a more inclusive work environment.
- Created wellness programs that addressed both physical and mental well-being, leading to a healthier workforce overall.
- Oversaw HR department budgeting and resource allocation, maximizing value while delivering exceptional services to employees.
- Improved employee retention by implementing comprehensive onboarding programs and ongoing professional development opportunities.
- Developed effective change management strategies to guide employees through periods of organizational transformation while minimizing disruptions to daily operations.
- Mentored and developed HR professionals on the team, creating a pipeline of future leaders for the organization.
- Developed competitive compensation packages to attract top talent in the industry, ensuring long-term organizational success.
- Managed complex labor relations issues by collaborating with legal counsel, mitigating risk and maintaining positive working relationships.
- Increased employee engagement with regular communication and feedback channels, promoting transparency and collaboration across departments.
- Implemented performance management systems to monitor employee progress, providing actionable insights for improvement opportunities.
- Developed key metrics to measure the success of HR initiatives, allowing for continuous improvement efforts based on tangible results.
- Streamlined HR processes for increased efficiency by automating manual tasks and adopting advanced software solutions.
- Collaborated with executive leadership to align human resources strategy with overall business objectives, driving improved organizational performance.
- Reduced time-to-fill for open positions by optimizing recruitment strategies and leveraging strong relationships with external agencies.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Educated employees on company policy and kept employee handbook current.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Structured compensation and benefits according to market conditions and budget demands.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Liaised between multiple business divisions to improve communications.
Telemerge IT Services Pvt. Limited | Shework
Associate Vice President
03.2024 - 05.2024
Job overview
- Maximized retention rates through proactive employee engagement initiatives and career development opportunities for staff members.
- Played a pivotal role in building exclusive talent pipelines for niche roles, ensuring seamless succession plans and future-proofing the organization against potential skills shortages.
- Established strategic partnerships with universities and professional networks to enhance access to skilled professionals.
- Enhanced talent acquisition processes by implementing innovative recruitment strategies and streamlining candidate sourcing methods.
- Achieved cost efficiency in recruitment efforts by utilizing creative sourcing techniques and minimizing reliance on external agencies.
- Designed comprehensive onboarding programs that accelerated new hire productivity and fostered cultural alignment.
- Spearheaded employer branding campaigns that showcased company culture while attracting qualified applicants across various platforms including social media channels.
- Reduced time-to-fill metrics by optimizing recruitment workflows and leveraging cutting-edge technologies.
- Conducted regular workforce planning sessions to anticipate future hiring needs and proactively address skill gaps within the organization''s talent pool.
- Improved overall candidate experience through timely communication, transparent interview processes, and constructive feedback.
- Mentored junior team members, sharing best practices and providing guidance to ensure their professional development success.
- Implemented data-driven approaches to analyze hiring trends, identify bottlenecks, and optimize talent pipelines.
- Managed complex executive search assignments, consistently delivering high-quality candidates in tight timelines.
- Oversaw applicant tracking system implementation, enhancing internal processes while maintaining compliance with employment regulations.
- Developed strong employer branding, ensuring the organization remained an attractive destination for top talent.
- Successfully negotiated complex compensation packages, balancing candidate expectations with organizational requirements to secure top talent.
- Continually refined selection processes by incorporating relevant assessments tools such as behavioral interviews and psychometric testing.
- Championed diversity initiatives within the organization by promoting inclusive hiring practices and unbiased evaluation criteria.
- Led a high-performing team of recruiters, fostering a culture of collaboration and continuous improvement.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Established consistent language and methodology for talent discussions, development, and succession.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Distributed employee engagement surveys to identify areas of improvement.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Structured compensation and benefits according to market conditions and budget demands.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for Number-employee company.
Anand Chemiceutics
Head - Human Resources
05.2023 - 03.2024
Job overview
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events and incentive programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Processed employee claims involving performance issues and harassment.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Distributed employee engagement surveys to identify areas of improvement.
- Structured compensation and benefits according to market conditions and budget demands.
- Fostered positive work environment through comprehensive employee relations program.
- Devised hiring and recruitment policies for Number-employee company.
- Instructed senior leaders on appropriate employee corrective steps.
- Liaised between multiple business divisions to improve communications.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Iceberg Hospitality& Entertainment LLP
Group Head - Human Resources
09.2019 - 05.2023
Job overview
- Set-up End to End HR department: Set up and streamline of all gamut in HR
- Talent Acquisition, Onboarding, Talent Development, Statutory Compliance, Compensation and Benefits, Organisation Development, Payroll, PMS, Talent, Employee Welfare, Employee Engagement, HRIS, BHR, HRSS, HR Operations
- Business HR, IR, Employee Health and Safety, Administration
- For Start-up setups for 4 associates concerns under Manufacturing, Trading, Distribution, Warehousing, Sales, Retail, Merchandising, Import for WEPL - AlcoBev industry in Western India
- For Nine restaurants (The Prem's Restaurant, Swig (4), Euriska, Kinki, Soy Como Soy, Pune|The Flour Works (4) Pune, The Flour Works-Hyderabad, The DugOut Cafe
Deputy Director - HR
05.2018 - 02.2019
Job overview
- Set-up End to End HR department: Lead the strategic and operational aspects of the HR function
- I am responsible for developing and implementing policies, programs, and initiatives that align with the company's vision, mission, and values, and that foster a culture of excellence, innovation, and diversity
- Responsibilities: Develop, Direct and manage Talent Acquisition and Talent Development, Workforce Planning, Employer Branding, Development of comprehensive learning, exclusive designing and implementing talent development solutions, Set End to End HR department: Onboarding, Talent Development and Management, Statutory Compliance, Organisation Development, PMF, Employee Welfare, Employee Engagement, Separation, Compensation and Benefits, HRIS, HR Operations
- Team Strength - 17 (6 HR Executives -Talent Acquisition Team) and (1 HR Manager -10 HR team members reporting to HR Manager)
- Special Projects & Highlights: Building the board/ recruitment of board of directors, deputy directors and department heads/chiefs
Tata Consultancy Services
RM-Talent Development (Learning Development)-HR BPS
02.2015 - 05.2018
Job overview
- Managing end to end training operations in talent development function for various domains (Telecom, Supply Chain Management and BFSI verticals)
- Development and delivery of comprehensive learning for the employees
- Designing and implementing talent development solutions
- Handling a team of 2 Faculties, 8 Vendor Trainers and 18 Loan FDL Trainers
- Special Projects & Highlights: Program manager for senior leadership talent development through leadership trainings, Introduction of new age training technologies E.g
- - Multi locational training deliveries, Nano Videos, Gamifications, etc
Tata Consultancy Services
Training Delivery Leader
08.2013 - 02.2015
Job overview
- Voice and Accent, Process and Soft-skills training, Content Development
- Led team of 2 V&A and 12 Process Trainers
- Special Projects & Highlights: End customer NPS improvement through training interventions, Employee engagement activities
Wipro BPO Ltd
Training Lead & Voice & Accent Trainer, Trainer
09.2011 - 07.2013
Job overview
- Responsible for end-to-end training delivery and operations- Capital Markets
- Communication & Culture trainings delivery, Single Point of contact for Client Services Enhancement Group(CSEG)-COE, Leadership workshops
- Special projects & Highlights: Individual Development Programs, Event management in organisational events
Tech Mahindra Ltd
Process Trainer
10.2010 - 09.2011
Job overview
- Training delivery for Business Service Group (domain, process orientation, soft skills and cultures)
- Responsible for end-to-end training operations for 2 lines of businesses
- Content creation around communication, culture and processes modules
Tech Mahindra Business Services (Former - 3 Global Services)
Billing Advisor /CSA
05.2007 - 10.2010
Job overview
- Handled customers billing queries and escalations
- Supported customer questions and issues by gathering data, analysing needs, evaluating possible resolutions and implementing best solutions
- Managed Case Management for 100+ employees for various Billing skillset teams
Education
XLRi in association with SHRM
EDP
Neville Wadia Institute for Management Studies and ResearchPune
MPM
Pune UniversityPune, Maharashtra
B. Com
Ness Wadia College of CommercePune, Maharashtra
XII
Shri Vijay Vallabh SchoolPune, Maharashtra
X
Skills
Critical & Analytical Thinking
Additional Information
French Language Course A1.1 appeared, Behaviour Event Interview (BEI) - Trained, Lean Six Sigma & Green Belt trained, Faculty Development Certification (FDC), Train to Lead (TTL) & Train The Trainer (TTT) Level 2, Communication Tool Kit (CTK) & Applied Communications Excellence (ACE Certification), Certified on Voice & Accent, Communication & Culture and Telecom domain process trainings. New content creation & training delivery technologies, Knowledge Transfer Assignment in Beaconsfield - England, United Kingdom (Hospitality industry) 04/01/19, Guinness World Record holder for Most number of Women Participants in a motor sport, Ranked 19th in Lavasa Women's Drive - Women's Car Rally - 02/01/14 as a Rally Driver, Planned, Organised/managed over 100 corporate events, an Emcee for over 10 events, Awards winner - HR Super Achiever - Pune Leadership Awards 2023, Leadership Award - Fuel Future Skills Institute 10/01/22 (In Recognition of the excellent leadership demonstrated in implementing Sustainability and Diversity programs), HR One Automation Certified - 11/01/23, SHRM Certificate of Participation - 04/01/22, Star Trainer of the Quarter, Best Team in Operations, Special Mentioned Awarded
Timeline
Group Head Human Resources
Wine Enterprises Private Limited | VC Traders | MVGlobal |Rissing Moon Trad|AthElite SportFit Acadmy
06.2024 - Current
Associate Vice President
Telemerge IT Services Pvt. Limited | Shework
03.2024 - 05.2024
Head - Human Resources
Anand Chemiceutics
05.2023 - 03.2024
Group Head - Human Resources
Iceberg Hospitality& Entertainment LLP
09.2019 - 05.2023
Deputy Director - HR
05.2018 - 02.2019
RM-Talent Development (Learning Development)-HR BPS
Tata Consultancy Services
02.2015 - 05.2018
Training Delivery Leader
Tata Consultancy Services
08.2013 - 02.2015
Training Lead & Voice & Accent Trainer, Trainer
Wipro BPO Ltd
09.2011 - 07.2013
Process Trainer
Tech Mahindra Ltd
10.2010 - 09.2011
Billing Advisor /CSA
Tech Mahindra Business Services (Former - 3 Global Services)
05.2007 - 10.2010
XLRi in association with SHRM
EDP
Neville Wadia Institute for Management Studies and Research
MPM
Pune University
B. Com
Ness Wadia College of Commerce
XII
Shri Vijay Vallabh School
X
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