SHEETAL SHARMA
COLLECRTION MANAGER
NEW DELHI
Summary
I always work with the fullest dedication and follow the theory that impossible is derived from possible. I believe in solutions and have proven each time that success is always attained if it worked for with complete dedications and focus.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Collections Manager
BAJAJ FINANCE LIMITED
10.2025 - Current
- Managed collection team to ensure prompt follow-up on overdueaccounts,enhance recovery rates
- Mentored staff on best practices in debt recovery and customer communication techniques.
- Analyzed credit risk data to inform decision-making and optimize collection strategies.
- working on the aloocation of delhi NCR with filed work.
Senior Telecaller
HDB Financial Services
05.2025 - Current
- A) Handling the Portfolio of HDFC Inflows.
- B) Achievement of Collection Target.
- C) Handling portfolio of Delhi Ncr.
- (Credit Card Collection)
Supervisor
Shree Sai Consultant (Authorised Collection Agency Of SBI)
11.2021 - 04.2025
- I have worked for Aim Shooters Credit Card Collections Process at Delhi. I was handling the portfolio of Delhi on the capacity of Supervisor and putting delinquency low in market.
- (Credit Card Collection)
- Agency Management:
- Supervisor for various customer profiles likes:
- A) Handling cases (90 DPD To 150 DPD)
- B) Handling bouncing call
- C) Handling NPA customers
- D) Handling Inbound calls
- Backend Activities
- Cash and Cheques Updation
- Daily Updation of MIS to Senior Manager’s & Boss Also.
Collections Agent
Singh Management
01.2019 - 10.2021
- HDFC W/o & Vintage Monthly Target Concept.
- HDFC Cards Collection for Punjab & Haryana Region
- A team of 18 Collectors, 3 Tele Caller’s Cum Tracers and One Supervisor.
- Bajaj Auto Finance Ltd Auto Loan Recovery for Whole Uttar Pradesh Region
- Bajaj Auto Finance Ltd Auto Loan Recovery with Team of 5 Tracers & 2 Supervisors.
- Job Profile:
- Responsible for Minimizing Forward flow from GCL Bucket, Dump allocation, bouncing and DPR Updation.
- Ensuring effective recovery effort with due adherence of Bank's compliance and code of conducts.
- Implementing collection strategy, techniques and procedures for hard-core collections.
- Reviewing the collections strategy regularly and training of 'FOS' to ensure that the collection techniques change with the change in the legal and economic situation.
- Fraud Control:
- Blocking & Hot listing of A/c
- Agency Management
- Recruiting the FOS, Team leaders & Maintain Targets of DRR By Bank.
Education
High School Diploma -
UNIVERSITY OF DELHI
New Delhi, India 05.2001 -
Intermediate -
C.B.S.E
New Delhi01-2015
SECONDERY SCHOOL -
C.B.S.E
New Delhi01-2013
DRA
INDIAN INSTITUTE OF BANKING
New Delhi, India01-2021
Skills
Risk assessment capabilities
Past due balance management
Customer service management
Exceptional organization
Goal-oriented focus
Account reconciliation
Time management mastery
Extra Curricular Activities
Organizing Programs & Parties Cooking & listening spritual music. Organizing Programs & Parties Cooking & listening spritual music.
Certification
DRA Certified in 2021
Declaration
I hereby state that all of the information given above by me is true to the best of my knowledge.
Synopsis
- Basic Knowledge of Computer and Also Familiar with MS-OFFICE (i.e. Word & Excel 97-2003 Also).
- Worked in all the major reputed Agencies of Financial Sector in different capacities with increased performance.
- Familiar with Microsoft-Excel.
- Make Target Evaluation Plan for Front-End and Back-End Teams on Basis of Weekly and Monthly Allocation and Achieves Targets.
Timeline
Collections Manager
BAJAJ FINANCE LIMITED
10.2025 - Current
Senior Telecaller
HDB Financial Services
05.2025 - Current
Supervisor
Shree Sai Consultant (Authorised Collection Agency Of SBI)
11.2021 - 04.2025
Collections Agent
Singh Management
01.2019 - 10.2021
High School Diploma -
UNIVERSITY OF DELHI
05.2001 -
Intermediate -
C.B.S.E
DRA
INDIAN INSTITUTE OF BANKING
SECONDERY SCHOOL -
C.B.S.E