Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SHEETAL SHETTY

SHEETAL SHETTY

MUMBAI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Sales Executive

L&T Realty
Mumbai
03.2023 - Current
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Contacted current and potential clients to promote products and services.
  • Negotiated contracts and closed agreements to maximize profit.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
  • Enhanced product knowledge through continuous learning and professional development activities.
  • Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.

Lead Cabin Attendant

Indigo Airlines
Mumbai
11.2010 - 10.2022
  • Responded quickly and efficiently to passenger requests or complaints while on board aircrafts.
  • Monitored performance of junior cabin crew members providing feedback where appropriate.
  • Resolved customer issues promptly and courteously where possible.
  • Communicated effectively with other departments onboard aircrafts such as pilots and ground staff.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

Assistant Center Manager

IOSIS Wellness
Mumbai
06.2008 - 10.2010
  • Managed daily operations of the call center including scheduling, staffing, and performance management of employees.
  • Developed and implemented customer service policies to ensure quality customer service.
  • Resolved escalated customer complaints in a timely manner.
  • Conducted regular meetings with staff to address any issues or concerns regarding their work environment or job duties.

Customer Care Executive

Silgate Solutions Mumbai
Mumbai
06.2004 - 08.2005
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Customer Care Executive

PagePoint Service
Mumbai
04.2002 - 08.2002
  • Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
  • Answered customers' questions about services and products offered.
  • Resolved customer issues and queries promptly, achieving an exemplary average resolution time.
  • Handled customer complaints, providing appropriate solutions and alternatives within time limits.

Education

Bachelor of Commerce -

Mumbai University
Mumbai
04-2007

HSC -

St Mary's Junior College
Mumbai
04-2004

SSC -

St Anthony's High School
Mumbai
04-2002

Skills

  • Lead prospecting
  • Sales and market development
  • Business Networking
  • Market trends understanding
  • Professional Networking
  • Sales Presentations

Accomplishments

  • Second highest sales manager in the 2nd quarter within 6 months of joining with no prior sales background.
  • Appreciation mails from the clients for exemplary service rendered.
  • Certified as Best Quality Employee of the year.
  • Certified as Best Grooming Star.
  • Received several appreciation letters for delivering excellent customer service.

Timeline

Sales Executive

L&T Realty
03.2023 - Current

Lead Cabin Attendant

Indigo Airlines
11.2010 - 10.2022

Assistant Center Manager

IOSIS Wellness
06.2008 - 10.2010

Customer Care Executive

Silgate Solutions Mumbai
06.2004 - 08.2005

Customer Care Executive

PagePoint Service
04.2002 - 08.2002

Bachelor of Commerce -

Mumbai University

HSC -

St Mary's Junior College

SSC -

St Anthony's High School

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