SHEETAL SHRIYAN
Summary
Dedicated Real estate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Lead Associate
First Advantage Private Limited
02.2007 - 01.2012
- Built strong relationships with HR through positive attitude and attentive response
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Verifying employment background of applicant from their former companies and providing accurate report to client
- Getting all documents provided by applicant, authenticated by their respective companies
- Reviewing verification received and details provided by applicant
- Documenting minute details obtained by applicant's former company and updating HR verification details on system
- Handling Senior Profile and overseas calls Training new comers on employment process
Customer Service Executive
Direm Marketing
09.2004 - 02.2007
- Managing customer service operations for rendering and achieving quality services by providing first line customer support by answering queries and resolving their issues
- Efficient call management for achieving customer service turnaround within set time frames; handling customer calls and maximizing customer satisfaction
- Resolving customer grievances over phone, achieving higher customer satisfaction metrics Preparing summary report & branch report for each project
- Handling customer queries online
- Escalating problematic cases to higher authority & getting open cases resolved
- Modified and refined offerings and operational practices to meet changing customer requirements
- Described product and service details to customers to provide information on benefits and advantages
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
Customer Service Executive
Page Point Services India Pvt Ltd
06.2003 - 08.2004
- Monitored phone incoming customer inquiries
- Coordinating with new clients & fixing up appointment for presentation
- To generate and analyze daily, weekly and Monthly Reports
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Recorded contact information of customers and potential customers in internal database
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Set up appointments with interested customers according to schedule availability.
Telemarketing Executive Cum Sales Co-ordinator
Perfect Monitoring Ltd. (Mumbai)
04.2002 - 06.2003
- Used coordination and planning skills to achieve results according to schedule
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Served customers in friendly, efficient manner following outlined steps of service
- Handling Customer queries on day to day basis
- Interacting with existing clients & servicing them monitor report
- Generating Database for Telemarketing Calls
- Coordinating with new clients & fixing up appointments for presentation
- Follow up with existing clients for outstanding payments.
Education
B.COM -
Ghanshyam Das Saraf College of Commerce
Skills
Team buildingundefined
Timeline
Lead Associate
First Advantage Private Limited
02.2007 - 01.2012
Customer Service Executive
Direm Marketing
09.2004 - 02.2007
Customer Service Executive
Page Point Services India Pvt Ltd
06.2003 - 08.2004
Telemarketing Executive Cum Sales Co-ordinator
Perfect Monitoring Ltd. (Mumbai)
04.2002 - 06.2003
B.COM -
Ghanshyam Das Saraf College of Commerce
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