Hi, I’m
Sheetal Aley
Business Process Lead
Nagpur
Summary
To achieve a responsible position, that gives me scope to apply my knowledge and skill in the advanced technologies and be part of a team that dynamically works towards success and growth of the organization.
Business professional with track record of optimizing processes and enhancing operational efficiencies. Recognized for strong team collaboration and achieving results. Reliable and adaptable, with expertise in business process redesign and change management.
Overview
18
years of professional experience
2
Certificates
3
Languages
Work History
New Ireland Assurance PLC (NIAC)
Business Process Lead
01.2021 - 05.2026
Job overview
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
- Conducted regular process audits to identify areas for improvement and monitor compliance with established standards.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Managed vendor relationships to ensure timely delivery of products/services while adhering to budget constraints.
- Initiated timely response to emails, voicemails, and written correspondence.
- Built strong relationships with customers through positive attitude and attentive response.
Npower
Senior Process Associate
03.2015 - 12.2020
Job overview
- Processing of invoices in document management systems.
- Processing of standard invoice and credit notes.
- Attending query mails and actioning them.
- Preparing and updating of process notes on periodical basis.
- It's a complete Non- Voice Process.
- Ability to meet a set of defined account agent productivity measurements.
- Be able to identify opportunity for, and implement process improvements.
- Rectifying System Error and Defects Reported by the customer.
- Resolving Customer Queries and complaints based on the defined SLA and Escalated when required.
Suresh Polymers Pvt. Ltd.
Relationship Manager
01.2012 - 2014
Job overview
- Composes and Prepares Correspondence, Invoices, Reports, and Presentations, Prepares Minutes and Maintains Appropriate Files.
- Purchase materials, services and equipments at the request of project personnel, generate purchase orders and enter data into accounting system.
- Maintain an accurate record for all inventory items (i.e. parts and materials).
- Follow up with clients.
- Skills and Interest
- Excellent communication and listening skills.
- The ability to explain complex information clearly and simply.
- Good sales and negotiations skills.
- An interest in financial products and markets.
- Good mathematical and computer skills.
- Honesty and trustworthy manner.
- Accuracy and Attention Detail.
- The ability to analyse and research information.
ICICI Securities Ltd.
Relationship Manager
06.2008 - 10.2008
Job overview
- Client servicing and Client Acquisition
- New business acquisition
- Growing your existing portfolio by cross-selling and increasing remuneration
- Protecting existing income from your portfolio by ensuring customer needs continue to be met
- Exceptional aspects of this role
Education
Rashtrasant Tukadoji Maharaj, Nagpur UniversityNagpur
Masters from Commerce (Finance)
08-2010
Institute of Finance, Banking And Insurance (IFBI)Hyderabad, AP
Post-Graduate Diploma from Financial Planning (PGDFP)
06-2008
Rashtrasant Tukadoji Maharaj, Nagpur UniversityNagpur
Bachelors from Commerce
06-2006
Skills
Verbal and written communication
Process documentation
Data entry
Client confidentiality
Problem-solving abilities
Decision-making
Adaptability and flexibility
Self motivation
Team building
Multitasking Abilities
Teamwork and collaboration
Interpersonal skills
Certification
Certificate Examination In Life Insurance – (IRDA)
Timeline
Business Process Lead
New Ireland Assurance PLC (NIAC)
01.2021 - 05.2026
Senior Process Associate
Npower
03.2015 - 12.2020
Relationship Manager
Suresh Polymers Pvt. Ltd.
01.2012 - 2014
Relationship Manager
ICICI Securities Ltd.
06.2008 - 10.2008
Rashtrasant Tukadoji Maharaj, Nagpur University
Masters from Commerce (Finance)
Institute of Finance, Banking And Insurance (IFBI)
Post-Graduate Diploma from Financial Planning (PGDFP)
Rashtrasant Tukadoji Maharaj, Nagpur University
Bachelors from Commerce
Languages
English
Hindi
Marathi
Work Preference
Work Type
Full TimeSalary Range
₹60000/yr - ₹200000/yrAdditional Information
- Skills
- Strong inter-personal and relationship skills
- Ability to deliver full range of products to customers – using needs satisfaction approach
- Negotiation and influencing
- Communication and presentation
- IT literacy
- Risk management e.g. credit, operational, reputation, economic
Listening Music, Dancing, Travelling
I also worked on SAP Application and AS400. I was learning SAP - Convergent Invoicing.