Sheetal Soni

Directed the end-to-end mutual fund onboarding lifecycle, facilitating the process from request intake through trade readiness and coordinating effectively across operations, static data, custody, documentation, controls, and approvals for seamless activation and trading.

• Managed end-to-end mutual fund share class onboarding, from request intake through trade readiness, ensuring operational supportability and seamless activation.
• Coordinated with Product/Front Office, Pricing, Operations, Custody, and other stakeholders to ensure timely onboarding and compliance with governance requirements.
• Managed onboarding queries and escalations end-to-end, facilitating cross-functional resolutions and technology/vendor investigations, providing clear impact assessments and supporting evidence.
• Validated FundSettle market readiness, including data inquiries and account status, and progressed account opening/reactivation to minimize STP breaks and manual intervention.
• Maintained Global Funds Maintenance (GFM) static data and eligibility to strengthen pre-trade controls, reduce trade rejections, and improve first-pass processing.
• Conducted operational due diligence on fund terms, including cut-offs, settlement cycles, NAV frequency, and trading restrictions; identified and escalated risks and exceptions.
• Partnered with Pricing to obtain and validate Valorens (Olympic IDs) and align fund rules across GFM and Olympic F prior to activation.
• Supported Risk & Controls through governance of documentation, monitoring of Fundinfo feeds, and investigation of exceptions, enhancing audit readiness with comprehensive maker-checker evidence packs.

The team manages internal and external portfolio transfers via ACAT and non-ACAT for J.P. Morgan’s HNI and UHNI clients, covering all financial products except for precious metals.

• Reviewed and actioned multiple reports related to ACAT and non-ACAT portfolio transfers to ensure accuracy and timely processing.
• Generated and reconciled Outstanding Assets Reports (OAR) to track and close pending ACAT transfers with minimal exceptions.
• Coordinated with cross-functional teams to facilitate manual transfers, improving operational efficiency and client satisfaction.
• Functioned as a key point of contact for team-level escalations and queries, supporting continuity and quality of daily operations.
• Conducted cross-training sessions across various activities to build team capability, and ensure adequate backup coverage.
• Oversaw workload allocation and monitored task completion to ensure compliance with internal controls and process SLAs.
• Hosted weekly OpenHouse calls with Line of Business (LOB), bankers, and front office stakeholders to review and track all ACAT transfer activity.
• Acted as escalation point for business-as-usual (BAU) issues, resolving complex transfer cases and delivering weekly operational metrics to senior management.
• Oversaw the shared team mailbox, ensuring a timely response to all client and internal queries within defined SLAs.
• Provided guidance and resolution on complex and exception-based email queries involving security transfers, and reconciliation mismatches.
• Formulated and validated daily reconciliation reports for high-risk asset classes, including Mutual Funds, Money Market Funds, Offshore Funds, and Cash.
• Ensured timely completion of end-of-day (EOD) checklists and validations to maintain control integrity across all transaction flows.
• Reviewed and validated all pending transactions and open items daily to mitigate operational risk, and ensure timely closure.

• Owned end-to-end responsibility for client loan applications, driving them to closure while meeting internal Service Level Agreements (SLAs).
• Collaborated with Lending Officers, Home Support Specialists, and Underwriters to resolve discrepancies in borrower-submitted loan data, facilitating accurate loan processing.
• Validated appraisals, purchase contracts, and borrower loan documentation to ensure compliance with underwriting conditions and established lending guidelines.
• Investigated diverse loan case scenarios and executed actions based on risk assessment, policy adherence, and loan structure.
• Ensured accurate mortgage insurance validation, supporting timely loan funding, and minimising operational delays.
• Coordinated with private mortgage insurance (PMI) providers to request and verify PMI certificates, ensuring compliance with regulatory and banking standards.
• Reviewed PMI documentation for accuracy, ensuring alignment with U.S. regulatory requirements, current interest rates, and investor guidelines.
• Proactively addressed Line of Business (LOB) escalations through effective stakeholder communication and prompt issue resolution.
• Consistently achieved and exceeded weekly and monthly performance targets, while maintaining comprehensive and accurate reporting.
• Effectively multitasked across high-volume workloads, maintaining 100% accuracy and strict SLA adherence.
• Demonstrated exceptional attention to detail, safeguarding against financial risks, and reputational damage.
• Mentored new team members, enhancing onboarding experience and improving team efficiency through shared process knowledge.

• Managed 500+ daily appointments at Visa Application Centre (VAC), ensuring smooth operations and minimal wait times.
• Coordinated and organised appointments for applicants to ensure efficient processing. for VIPs, including ministers, and celebrities.
• Conducted applicant interviews to evaluate travel intent and verify documentation accuracy, enhancing compliance and security.
• Streamlined and validated visa applications for accuracy and compliance.
• Captured biometrics for identity verification and processing.
• Verified the authenticity of submitted documents.
• Reviewed and processed application data in internal systems.
• Maintained reports to track processing status and workflow.
• Supervised applicant flow, and provided on-site support.
• Responded to applicant queries via email in a timely manner.
• Oversaw the secure delivery of sealed applications to the Consulate.