Sheetal Toraskar

· Handling process related to insurance domain- Inspection ordering and Indexing.

· Maintaining database by entering, verifying, and backing up data and documents in MS excel and MS word.

· Preparing and updating of Standard Operating procedures on periodical basis as per process requirement.

· Process training for the new recruiters.

· Approving Pending Review Queues.

· Finding the errors committed by the Associates.

· Preparing and presenting kaizens and PowerPoint presentation.

· Handling client queries if required · Adapting expertise with the changing environment.

· Diligent, target-centric and result-oriented.

· Strong interpersonal, communication, organization and follow-through skills.

· Extensive knowledge of computer and software

· Conveying the client requirements to the team with regards to the process.

· Attending escalation calls apart from taking good calls.

· Handling team in absence of TL

• Join Insurance ordering process to conduct thorough discovery on existing processes.
• Prioritized initiatives to increase productivity and quality of the process.
• Evaluated product or service by analyzing and interpreting data.
• Volunteered to help with special projects of varying degrees of complexity.
• Compiled daily reports for program leaders.
• Created and maintained SOP and procedures to drive efficiency and accuracy.
• Maintaining database by entering, verifying, and backing up data and documents in MS excel and MS word.
• Strong interpersonal, communication, organization and follow-through skills.
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