SHEETAL UBALE
Navi Mumbai
Summary
Dynamic professional with extensive experience in accounting and safety management at Unicali Services LLC. Proven track record in client support and invoice management, coupled with strong analytical skills. Adept at multitasking and maintaining compliance, ensuring seamless operations and exceptional service delivery in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Accountant & Safety Management
Unicali Services LLC
Remote (US Based - Night Shifts)
12.2021 - Current
- Track and manage all trucking loads from pickup to delivery.
- Generate and distribute invoices to clients.
- Follow up on outstanding payments from brokers and factoring companies.
- Maintain payment records and reconciliation in Excel.
- Organize and verify all paperwork, rate confirmations, and compliance documents.
- Safety Management: Assist in trucking business compliance, including registering new companies, processing permits, managing fuel taxes, renewing licenses, and ensuring regulatory compliance (MC#, DOT#, IFTA, 2290, DMV plates, drug testing, 1099s, etc.).
Customer Support Representative
Oticon Hearing Solutions
Navi Mumbai
03.2020 - 12.2021
- Schedule appointments for customers purchasing hearing aids
- Address customer inquiries and process their requests efficiently
- Maintain and update customer records in Excel
- Coordinate with sales and technical teams to ensure seamless customer service
Customer Support Executive
Sutherland Global Services
Navi Mumbai
02.2015 - 02.2016
- Provide chat support for AT&T U-verse technicians
- Troubleshoot and resolve technical issues related to telephones and TV set-top boxes via chat support.
- Assist customers with setup, activation, and problem resolution
- Document customer interactions and resolutions for future reference
Customer Service Executive
Wipro BPO
Navi Mumbai
06.2011 - 05.2012
- Handle inbound calls from doctors and skilled nurses regarding health insurance plans.
- Provide assistance and support for medical claims and policy queries.
- Maintain and update customer records to ensure accuracy and compliance.
- Participate in employee engagement and team-building activities to foster a positive work environment.
Education
Bachelor of Science (B.Sc.) - Chemistry
Modern College
Navi MumbaiSkills
- Client Support & Customer Service
- Chat and email support
- Backend Operations & Data Management
- Accounting & Safety Management (Trucking)
- Self-motivated and goal-oriented
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficient in MS Office (Word, Excel, PowerPoint)
Hobbies and Interests
Listening to Music
Cooking
Painting
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 08/30/85
- Nationality: Indian
- Marital Status: Married
- Number of Children: 1 Daughter
Timeline
Accountant & Safety Management
Unicali Services LLC
12.2021 - Current
Customer Support Representative
Oticon Hearing Solutions
03.2020 - 12.2021
Customer Support Executive
Sutherland Global Services
02.2015 - 02.2016
Customer Service Executive
Wipro BPO
06.2011 - 05.2012
Bachelor of Science (B.Sc.) - Chemistry
Modern College
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