SHEETAL M. RETHREKAR
MUMBAI
Summary
Seeking a Challenging and interesting post of Manager with a reputed company, where my years of experience and knowledge can be utilized in the best possible manner and so it will be great pleasure to work. PROFILE More than 8 year’s successful experience in Handling Operations and customer service. Recognized strengths in problem solving, trouble – shooting and planning / implementing proactive procedures for training and floor handling. Knowledge using Microsoft Excel, Microsoft Word. Flexible and patient under pressure; ability to meet challenges in an ever – changing environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
(tripXOXO) TRAVELPORT HOLIDAYS INDIA PVT LTD
06.2015 - Current
- Handing website (Backend Infrastructure)
- Handling Product Data Entry
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinated with Accounts Team for supplier payments.
Sr. Executive
TravelPort Holidays India Pvt Ltd
03.2009 - 06.2014
- Was handling Domestic Packages (B2C) till Dec 2011 & presently handling International Packages - FIT (B2C)
- Selling Far East / Dubai / Mauritius / Maldives & Srilanka packages
- Book international and domestic travel and hospitality arrangements
- Participates in events and exhibitions
- Co-ordinate with Franchise & Vendors & Clients
- Advice Clients on travel arrangements
- Visa arrangement
- Interface with customers to build solid work relationships
- Apply discount programs where necessary
- Maintain client profiles for follow up
- Collect and process payments
- Streamlined operations to maximize business efficiency and profits.
Office Co-ordinator
SHUBH ASSOCIATE
05.2008 - 02.2009
- Handling team of Telecallers, BackOffice executive & Field officers
- Taking care of TAT (Turn around Time)
- Maintaining good Cliental relationship
- Worked with UK VFS
Visa Officer
UK VFS Application Centre
02.2007 - 04.2008
- Job Profile:
- Handling Personal & Telephonic Enquiries
- Handling Service desk & Biometric
- Processing of 100 applications on an average per day
- End to End Visa Processing Operations
- Worked
Customer Service Executive
Point Services India Ltd
05.2003 - 04.2004
- Handling Inbound and Outbound Domestic calls
Education
Bachelor of Science - Maths
University of Mumbai
Maharashtra , India10.2015
Skills
- Workflow Planning
- Multi-Unit Operations Management
- Contract Development
- Project Management
- Data Archiving
- Strategic Partnership
- Client Relations
- Operations Oversight
- Operation Monitoring
Certification
Diploma in International Airlines and Travel Management with Computerized Reservation System in AMADEUS from IITC Mumbai (August 2008).
Successfully completed IATA/UFTAA Foundation Level-1 from Canada, Montreal through IITC Mumbai (September 2008).
Timeline
Operations Manager
(tripXOXO) TRAVELPORT HOLIDAYS INDIA PVT LTD
06.2015 - Current
Sr. Executive
TravelPort Holidays India Pvt Ltd
03.2009 - 06.2014
Office Co-ordinator
SHUBH ASSOCIATE
05.2008 - 02.2009
Visa Officer
UK VFS Application Centre
02.2007 - 04.2008
Customer Service Executive
Point Services India Ltd
05.2003 - 04.2004
Bachelor of Science - Maths
University of Mumbai
Similar Profiles
NISHANT CHATURVEDINISHANT CHATURVEDI
Liesure & DMC Executive and Travel Coordinator at Satguru Holidays (India) Pvt. LtdLiesure & DMC Executive and Travel Coordinator at Satguru Holidays (India) Pvt. Ltd
M.A. ABU BAKAR SIDDIQUIM.A. ABU BAKAR SIDDIQUI
Sales & Business Development - Procurement at Arcserve India Software Solutions, CADeploy Engineering, Sears Holding, Teletext Holidays, Adroit Neo Tech Solutions Pvt. LtdSales & Business Development - Procurement at Arcserve India Software Solutions, CADeploy Engineering, Sears Holding, Teletext Holidays, Adroit Neo Tech Solutions Pvt. Ltd
Amitabh UpadhyayAmitabh Upadhyay
Food and Beverage Manager and Operations HOD at Mahindra Holidays and Resort India Pvt LtdFood and Beverage Manager and Operations HOD at Mahindra Holidays and Resort India Pvt Ltd
Priti SharmaPriti Sharma
Senior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private LimitedSenior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private Limited
Mohammad Kaif ShaikhMohammad Kaif Shaikh
Relationship Manager at ICICI BankRelationship Manager at ICICI Bank