Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Sheetal Prasad Behera

Summary

Results oriented professional with 3 years of experience in Splunk solutions, specializing in harnessing the power of data for actionable insights, also ability in technical support for premium app focused on Splunk ITSI. Proficient in Splunk core, Splunk ITSI(Premium app), Splunk ES(Premium app), UNIX, Cribl, troubleshooting, and customer support with 3 years of experience. Roles performed span across IT delivery, leadership, project management.


I play with the data using the powerful & magical spell called Splunk.

Overview

3
3
years of professional experience
5
5
Certification

Work History

Associate

PFSI Solutions PVT LTD
01.2024 - Current


  • Provided resolute L4 support for Splunk ITSI & Splunk Enterprise Security app to global enterprise customers, resolved complex issues, ensuring the stability and security of Splunk deployments
  • Responded to weekend and weekday on-call requests, swiftly addressing, and resolving high-priority critical issues
  • Played a crucial role in keeping operational continuity and minimizing downtime for clients
  • Conducted practical training sessions for new Technical Support Engineers (TSEs)

Analyst - 3

PFSI Solutions PVT LTD
08.2023 - 12.2023
  • Drove cross‐functional collaboration between key internal teams – Delivery, Pre‐sales and Solutioning
  • Recruitment
  • Involved in Splunk implementation from scratch and upgrade activities to provide comprehensive end- to-end support to clients.

Analyst – 2

PFSI Solutions PVT LTD
10.2022 - 07.2023


  • Administered AWS, achieving a 30% reduction in overall use costs through the design and implementation of cost-effective solutions
  • Designed effective internal support process workflow, reduces SLA/SLO time by 30%.
  • Certified Cribl Admin with hands-on experience in managing and optimizing Cribl environments

Analyst

PFSI Solutions PVT LTD
09.2021 - 09.2022
  • Administered Splunk enterprise components and Splunk universal forwarders in a large, distributed environment
  • Additional Contributions: - Played a key role in designing the recruitment process and conducted around 50+ technical interviews
  • Conducted multiple technical training sessions for junior engineers, focusing on core concepts.

Education

Bachelor of Technology - Mechanical Engineering

College Of Engineering, Bhubaneswar, Bhubaneswar
07.2021
  • Final Grade CGPA : 7.8

Skills

  • Splunk Enterprise, Splunk Cloud, Splunk Enterprise Security, Splunk ITSI, Cribl
  • Cloud computing
  • Problem solving, Project management, Team management, IT delivery

Accomplishments

  • Splunk Support Excellence : Delivered high-quality L1 support for Splunk ITSI and Splunk Enterprise Security to global clients, swiftly resolving complex technical issues, minimizing downtime, and ensuring operational stability.
  • Cost Optimization in AWS : Achieved a 30% reduction in AWS usage costs by designing and implementing cost-effective cloud solutions, contributing to significant savings for the company.
  • Cribl Administration Expertise : Successfully implemented and maintained Cribl infrastructure, ensuring seamless data flow and routing, which resulted in improved data processing efficiency across the organization.
  • Process Optimization : Led the design and execution of an internal support process workflow, reducing SLA/SLO response times by 30%, enhancing customer satisfaction and team efficiency.
  • Cross-functional Collaboration : Spearheaded collaboration between Delivery, Pre-sales, Solutioning, and Recruitment teams, driving smooth operations and successful project outcomes.
  • Training and Development : Conducted multiple technical training sessions for junior engineers and new team members, fostering skill development and contributing to the team's overall technical expertise.
  • Recruitment Leadership : Played a pivotal role in designing the recruitment process and conducted over 50 technical interviews, ensuring the onboarding of top technical talent.

Certification

  • Splunk Core Certified Power User
  • Splunk Enterprise Certified Administrator
  • Splunk ITSI Certified Administrator
  • Cribl Certified Stream User
  • Cribl Certified Stream Admin

Timeline

Associate - PFSI Solutions PVT LTD
01.2024 - Current
Analyst - 3 - PFSI Solutions PVT LTD
08.2023 - 12.2023
Analyst – 2 - PFSI Solutions PVT LTD
10.2022 - 07.2023
Analyst - PFSI Solutions PVT LTD
09.2021 - 09.2022
College Of Engineering, Bhubaneswar - Bachelor of Technology, Mechanical Engineering

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Sheetal Prasad Behera