Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheethal Shankar

Bangalore

Summary

  • Accomplished COP 28 Project Coordinator adept at interpreting project intricacies, applying technical expertise, and optimizing team performance. Proactively addresses challenges with a methodical approach to project execution.
  • Results-driven Quality Analyst, promoting cross-team collaboration and delivering successful project outcomes. Skilled in leadership and client engagement.
  • Diligent Shift Incharge with a proven track record in achieving results and fostering cross-team collaboration. Demonstrates productivity and effective project management with a client-focused approach.
  • Accomplished Financial Analyst dedicated to achieving results, promoting collaboration, and showcasing a successful track record in project management. Proficient in leadership, team motivation, and client engagement.
  • Accomplished professional with several years of experience the field documentation oversight. Proven track record of managing documentation processes, ensuring compliance, and implementing efficient systems. Confident and detail-driven professional.

Overview

20
20
years of professional experience

Work History

Documentation Specialist

Social27
05.2022 - 01.2024
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Set up, optimized and enforced consistent document management policies.
  • Determined and recommended improvements to content management system features.
  • Completed documents and work requests according to company standards.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Identified department and user document management requirements by conducting in-depth needs assessments.
  • Administered document access and revision rights to personnel to maintain documentation integrity.
  • Gathered and distributed content management system training materials to users.
  • Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
  • Drafted and updated vital company documents and records.
  • Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.
  • Performed quality assurance checks on all documentation material before final publication.
  • Translated complex concepts into simple language that can be understood by non-technical audiences.
  • Generated reports from databases related to product usage and customer feedback.
  • Reviewed and edited documents such as user manuals, installation guides, and system documentation.
  • Developed comprehensive training modules to assist users in understanding the use of applications.
  • Maintained up-to-date records of all changes made to technical documents.
  • Organized data into an easy-to-access format for customers and internal staff members.
  • Updated existing documentation materials with new features or changes in functionality.
  • Created visuals such as diagrams or flowcharts to enhance the readability of documents.

Assistant Project Leader

Social 27
06.2023 - 01.2024
  • Evaluated performance in relation to targets, effectively recognizing and mitigating risks while seizing opportunities
  • Anticipated future capacity and capability requirements to facilitate effective project planning
  • Communicated project status and financial updates to stakeholders, gathering valuable feedback
  • Orchestrated client interactions with a professional and thoughtful approach to project management
  • Spearheaded and inspired the project team, driving them to surpass key performance indicators (KPIs)
  • Applied extensive knowledge of client contracts to delineate project scope, objectives, and delivery
  • Interpreted critical path and actual versus planned activities to identify adverse trends and take corrective action
  • Enforced set quality standards to deliver key objectives and project KPIs (Key performance indicator).

Client Onboarding Specialist

Social 27
11.2022 - 01.2023
  • Monitor client satisfaction levels and identify areas for improvement
  • Provide support to clients during the on-boarding process
  • Develop training materials and programs to help clients understand and use our products
  • Coordinate with internal teams to ensure a smooth on-boarding experience for clients
  • Design and implement client on-boarding processes
  • Troubleshoot any issues that may arise during the on-boarding process
  • Ensure clients are satisfied with on-boarding process and company product
  • Develop and maintain strong relationships with clients
  • Follow up with clients to ensure satisfaction
  • Gather client information and complete onboarding process
  • Provide clients with accurate and timely information
  • Act as the primary point of contact for new clients during the onboarding process.

Team Leader/Shift Incharge

Social27
05.2022 - 11.2022
  • Ensure compliance with company policies and procedures
  • Provide feedback and coaching to team members
  • Monitor team performance and identify areas of improvement
  • SHEETHAL SHANKAR shankar.sheethal@gmail.com 09901297613 Bangalore, KarnatakaMonitor team performance and identify areas of improvement
  • Develop work schedules and assign tasks to team members
  • Oversee and coordinate daily operations of the team
  • Lead and motivate team members to achieve daily production goals
  • Conduct team meetings to communicate daily goals and updates
  • Troubleshoot production issues and develop creative solutions
  • Scheduling and managing shift staffing levels
  • Ensuring that shift goals and objectives are met
  • Resolving conflicts and addressing issues in a timely manner
  • Developing and implementing processes and procedures.

Senior Service Support Representative

Unisys Global Services
07.2006 - 01.2018
  • Document customer interactions and escalate issues as necessary
  • Build strong customer relationships and provide exceptional customer service
  • Troubleshoot customer issues and provide solutions in a timely and efficient manner
  • Follow up with customers to ensure issue has been resolved
  • Research required information using available resources.

Financial Assistant

Hewlett Packard
07.2004 - 07.2006
  • Provide administrative support to the finance team
  • Prepare reports and presentations
  • Process invoices and reconcile accounts.

Education

Bachelors of Commerce -

NMKRV College For Women
06.2004

Skills

  • Project coordination
  • Technical expertise
  • Team performance optimization
  • Project execution
  • Quality analysis
  • Leadership
  • Client engagement
  • Shift management
  • Results achievement
  • Cross-team collaboration
  • Financial analysis
  • Project management
  • Team motivation
  • Client onboarding
  • Training development
  • Process coordination
  • Relationship building
  • Customer service
  • Troubleshooting
  • Administrative support
  • Report preparation
  • Invoice processing
  • Account reconciliation
  • Content Management
  • Editing and proofreading
  • Document Design
  • Style Guide Creation
  • Project Support
  • Relationship Building
  • Effective Communication

Accomplishments

  • Individual Contributor Awardee at Unisys Global Services consecutively for 2007, 2008, 2009
  • SIMPLE (Small Improvement program leading to Excellence) Award at Unisys Global Services
  • Recipient of the Bronze Award at HP for directing the team in the absence of supervisors.
  • Received Star Performer at HP of the team award.
  • Cleared the Green Belt Certification Exam sponsored by BPDO.

Timeline

Assistant Project Leader

Social 27
06.2023 - 01.2024

Client Onboarding Specialist

Social 27
11.2022 - 01.2023

Documentation Specialist

Social27
05.2022 - 01.2024

Team Leader/Shift Incharge

Social27
05.2022 - 11.2022

Senior Service Support Representative

Unisys Global Services
07.2006 - 01.2018

Financial Assistant

Hewlett Packard
07.2004 - 07.2006

Bachelors of Commerce -

NMKRV College For Women

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Sheethal Shankar