SHEETHAL H SADASHIV

• Training Delivery Expertise | Stake Holder Management | Enhance the productivity through strategic planning & Training interventions for South and West Zone through Lead Trainers and Trainers.
• Driving Technology adoption to all learner
• Analysis on Products, Processes and publishing insights to the Stake holders who are the Zone Heads and Business Heads.
• Analyzing, reviewing and approving the monthly training calendar
• Analyzing the expectations and deliverables between the Business Managers and the Trainers, ensuring time and duration adherence are within the internal and regulatory compliance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.

• Headed the planning & execution of training intervention with of 2 regional trainers in Karnataka & AP reporting to me.
• Monitor progress of Sales Managers, Cluster Managers, Branch Heads, Agency Leaders on a continuous basis by seeking regular feedback from Area Heads and Regional Manager to improve their productivity
• Designed & conducted customized training programs facilitating training presentations.
• Measures and reporting quantifiable outcomes ensuring the training & development initiatives are aligned with the organizational goals
• Planning, scheduling, and executing all regular training programs for Sales Force of Bancassurance, Agency, Broking and Bank Staffs
• Proactive planning for any special training programs, interventions and management development programs.
• Meetings and sharing of expectations and deliverables between the Business managers and the Trainers.
• Ensuring time and duration adherence; internal and regulatory compliances
• Look after training logistics like Schedule training sessions and Ensure wider participation for the scheduled programs

• Planning, scheduling, and executing all regular training programs for agents and employees
• Proactive planning for any special training programs, interventions and management development programs.
• Meetings and sharing of expectations and deliverables between the business managers and the trainers.
• Ensuring time and duration adherence; internal and regulatory compliances
• Look after training logistics like Schedule training sessions and Ensure wider participation of agents in programs
• Monitor progress of Managers and Agents on a continuous basis by seeking regular feedback from Partner and Managing Partner
• Ensure that agents follow moral and ethical standards when dealing with clients
• Facilitate self development of agents

• Conducted orientation sessions and organized on-the-job training for new hires.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Collaborated with other departments to align training programs with organizational goals and objectives.

• Implementing training programs as per training calendar, coaching and facilitate, designed training requirements concerning process.
• Understanding the client’s requirement from time to time and updating the employees on the same.
• Helping to build and track generic competencies for the employees.
• Tracking the performance of the employees on weekly basis to check for continuous improvement.
• Liaising for operations during the transition period. Helping the trainees to perform during on job training when they are reporting to operations.
• Improving the effectiveness of the training based on the feedback from the employees.
• Giving continuous feedback to the trainees to make sure the quality is achieved which is bench marked by external and internal client.
• Coordinating with Quality and Operations team to keep a constant check on the quality score for the entire process, identifying the area of concern and giving them refresher training on the same so that there is an improvement in the performance with respect to quality.

- Creating:

• Contents for creating Intranet for different in-house campaign for continuous and effective learning.
• Refresher modules for continuous performance improvement.
• CBT (Computer Based Training) to reduce the work load for trainers.

- Developing:

• Modules for induction training with respect to the process.
• Content to create intranet to be used by the representatives on the operations floor.
• Putting together the OJT metrics for each Batch to track and improve the performance.
• Providing back end support team for the Telecom Carriers across United States for their customers.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Analyzed team performance and identified opportunities for additional training.
• Tracked attendance and evaluated progress for assigned trainees.
• Supported productivity increase and business growth through new hire training and mentoring.
• Introduced standardized training for cohesive learning environments.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

• Supported teams in continuous delivery of quality products and services.
• Monitored and tracked user progress to identify improvement opportunities.
• Improved user productivity and efficiency through system training and support.

• Supported customer questions and issues with regards to their Lost baggage by gathering related queries using World Tracer.
• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

• Giving Loan information to the customers for two wheelers and consumer durables.
• Explaining the terms and conditions for new loan accounts.
• Verifying customers profile with information provided by the customers.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Submitting reports to the Area Sales Manager after verification.