Shefa Khan
Allahabad
Summary
I aim to consistently improve processes, devise innovative solutions for distinctive challenges, and establish a resilient network. I am enthusiastic about making valuable contributions to the team's success, maintaining the utmost standards of integrity and professionalism. Currently pursuing a challenging position as a Cloud Operations Analyst to apply technical expertise and contribute to the overall success of the organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior System Executive
Cognizant Technology Solutions
Kolkata
06.2022 - Current
- Met customer service standards by addressing and resolving escalated support tickets promptly.
- Educated internal team on the appropriate usage of several software programs essential to the organization.
- Determined client needs and implemented solutions to enhance overall system performance.
- Created and enforced standards, procedures, and regulations to safeguard the system's integrity.
- Maintained maximum systems performance and availability to improve overall user experience.
- Troubleshot, diagnosed and analyzed system issues to identify underlying malfunctions.
- Resolved printer and copier issues for end users by troubleshooting.
- Diagnosed and resolved hardware and system issues efficiently through troubleshooting.
- Implemented and supported voice services and equipment technically.
- Protected company data by constantly monitoring virus protection software.
- Evaluated equipment performance records for identification of necessary repairs or replacements.
- Determined areas in need of improvement by consulting users.
Education
BACHELOR OF TECHNOLOGY (Electronics & Communication Engineering) -
United Institute Of Technology, Allahabad
01.2021
12th Class - Science Education
Unity Public School
Prayagraj05-2017
10th Class - Science Education
Unity Public School
Prayagraj05-2015
Skills
- Expertise in Word, Excel, PowerPoint
- Strong Verbal Communication
- ServiceNow Proficiency
- Incident Management
- Problem Resolution
- Team Leadership
- Language: Basics of Python, Basics of Java
- Operating System: Windows 11,10,8,and 7
- Cloud Computing
- Computer Networking
- My SQL
Accomplishments
- Appreciated by team leaders while working in client environment
- Delivered quality work based on client data and requirement
Flexibilitytotravel
100%
Personal Information
Date of Birth: 06/29/2000
Languages
- ENGLISH
- HINDI
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Machine Learning with Python
Timeline
Senior System Executive
Cognizant Technology Solutions
06.2022 - Current
BACHELOR OF TECHNOLOGY (Electronics & Communication Engineering) -
United Institute Of Technology, Allahabad
12th Class - Science Education
Unity Public School
10th Class - Science Education
Unity Public School
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