Shefali Aggarwal

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• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Optimized system performance through regular code reviews and refactoring inefficient components.
• Streamlined business processes for increased efficiency with the development of tailored Salesforce solutions.
• Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
• Managed team meetings and discussed project's goals and objectives.
• Defined responsibilities, duties and roles of each team member.
• Mentored junior team members on core Salesforce concepts via Trailhead-guided sessions, enabling independent ticket resolution.
• Managed multiple concurrent Salesforce projects by prioritizing tasks, coordinating with stakeholders, and leveraging Agile methodologies to meet all deadlines, without compromising quality.
• Served as the primary point of contact for multiple Salesforce modules, leading complete end-to-end development—from requirement analysis and solution design to deployment and post-implementation support—ensuring scalable, high-performance business solutions.

• Enhanced user experience by designing and implementing custom Salesforce solutions.
• Tested functionality, performed debugging and carried out modifications to conduct quality checks.
• Reduced manual data entry for the sales team by automating processes using Apex triggers and classes.
• Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
• Worked on standard reports and dashboards to give a better view to end users.
• Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
• Updated programs as per user needs and developed codes that were in accordance to specifications.