Summary
Overview
Work History
Education
Skills
Timeline
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Shefali D'Souza

Shefali D'Souza

Bangalore

Summary

Detail-focused KYC Analyst with in-depth understanding of anti-money laundering and compliance laws. Skilled in client onboarding, risk management, customer due diligence, and data analysis. Proven track record of improving operational efficiency through implementing enhanced compliance procedures. Strong communicator with ability to work effectively within cross-functional teams to achieve regulatory objectives. Self-motivated QC Analyst offering successful track record in highly regulated environments. Skilled in database analysis and reporting to support business decision-making.

Overview

6
6
years of professional experience

Work History

QC Analyst (KYC)

JP MORGAN CHASE
Bangalore
08.2024 - Current
  • Worked to ensure high quality standards are maintained for KYC and Enhanced Due Diligence (EDD) casework conducted by KYC analysts
  • Assist in identifying problem areas and risks associated with processes and make recommendations to improve the quality of KYC analyst file work
  • Review data integrity for client due diligence, including coordinating the participation of stakeholders
  • Review and evaluate documentation for new customer accounts
  • Responsible for upholding current KYC requirements
  • It is the job of a QC KYC Analyst to ensure that the business follows due process and will not be held liable for non-compliance issues

AML Analyst

JP MORGAN CHASE
Bangalore
01.2023 - Current
  • A professional who investigates and monitors financial activity and transactions that appear to be suspicious
  • Also responsible for helping businesses comply with all anti-money laundering rules and regulations to prevent audits or money-laundering accusations

QC Analyst SME (CCB - FHL)

JP MORGAN CHASE
Bangalore
06.2021 - Current
  • Design, implement, and refine testing processes and procedures to identify potential issues effectively
  • Monitor quality metrics and performance indicators, report findings to management, and propose actionable improvements
  • Ensure products and services meet customer expectations and regulatory compliance standards
  • Responsible for monitoring the quality of incoming and outgoing products for manufacturing companies
  • Quality control inspectors, also called quality controllers (QC) are members of a control audit team that examine manufacturing processes and operational techniques
  • Had a keen eye for detail and accuracy
  • Was able to spot and correct any errors, defects, or deviations from the quality standards
  • They also need to be able to follow instructions, protocols, and procedures carefully and consistently

Fraud Analyst

JP MORGAN CHASE
Bangalore
03.2021 - 05.2021
  • Strive to resolve fraud cases including identity theft or unauthorized usage of credit or debit cards
  • Once they are alerted of potential fraud incidents, they ask questions, fill out paperwork, assist with refunds, and change account numbers

HR Manager

Amazon
Bangalore
08.2020 - 03.2021
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Analyzed employee surveys to identify areas of improvement in workforce productivity.
  • Maintained relationships with external stakeholders regarding employment issues or concerns.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.

Technical Support Agent

IBM
06.2018 - 04.2019
  • Provided technical assistance to customers via phone, email and online chat.
  • Assessed customer inquiries to determine the best course of action for resolution.
  • Created detailed documentation of customer interactions and troubleshooting steps taken.
  • Resolved network connectivity issues by resetting modems and routers.
  • Performed remote diagnosis and repairs on computers with operating system problems.
  • Evaluated user needs to recommend appropriate hardware solutions.
  • Diagnosed complex technical problems related to computer networks, systems and applications.
  • Verified that proper security measures were implemented on all systems.

Education

PUC -

St. Agnes PU College
Mangalore
01.2015

SSLC - Secured

St. Ann's High School
Mangalore
01.2013

B.COM -

St. Agnes Degree College
Mangalore

Skills

  • ISO standards knowledge
  • Training and mentoring
  • Documentation Management
  • Instrument Calibration
  • QC testing
  • Continuous Improvement
  • Correction action planning
  • Protocol Review
  • Procedural updates
  • Backlog management
  • Performance Assessment
  • Data Validation
  • Quality processes
  • Audit processes
  • Risk Assessment
  • Equipment Calibration

Timeline

QC Analyst (KYC)

JP MORGAN CHASE
08.2024 - Current

AML Analyst

JP MORGAN CHASE
01.2023 - Current

QC Analyst SME (CCB - FHL)

JP MORGAN CHASE
06.2021 - Current

Fraud Analyst

JP MORGAN CHASE
03.2021 - 05.2021

HR Manager

Amazon
08.2020 - 03.2021

Technical Support Agent

IBM
06.2018 - 04.2019

PUC -

St. Agnes PU College

SSLC - Secured

St. Ann's High School

B.COM -

St. Agnes Degree College

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Shefali D'Souza