Shefali D'Souza
KYC Quality Control Lead
Bangalore
Summary
KYC Quality Control Lead with a strong foundation in compliance and anti-money laundering practices. Proven ability to enhance operational efficiency and implement effective compliance measures. Skilled in customer due diligence and risk assessment, with a focus on data analysis to support strategic decisions. Collaborative team player with experience in regulated environments.
Overview
8
8
years of professional experience
Work History
Quality Control Lead (KYC)
JP MORGAN CHASE
08.2024 - Current
- Oversaw compliance with high quality standards for KYC and Enhanced Due Diligence (EDD) casework executed by KYC analysts.
- Aid in recognizing risk factors and inefficiencies in processes, suggesting improvements for KYC analyst file work quality
- Verify data validity for client due diligence, managing stakeholder engagement
- Inspect and evaluate documentation related to new customer accounts.
- Charged with adhering to existing KYC protocols
- Monitors compliance measures, safeguarding organization against potential non-compliance liabilities
AML Analyst
JP MORGAN CHASE
01.2023 - Current
- A professional who investigates and monitors financial activity and transactions that appear to be suspicious
- Also responsible for helping businesses comply with all anti-money laundering rules and regulations to prevent audits or money-laundering accusations
QC Analyst SME (CCB - FHL)
JP MORGAN CHASE
06.2021 - Current
- Design, implement, and refine testing processes and procedures to identify potential issues effectively
- Monitor quality metrics and performance indicators, report findings to management, and propose actionable improvements
- Ensure products and services meet customer expectations and regulatory compliance standards
- Responsible for monitoring the quality of incoming and outgoing products for manufacturing companies
- Quality control inspectors, also called quality controllers (QC) are members of a control audit team that examine manufacturing processes and operational techniques
- Had a keen eye for detail and accuracy
- Was able to spot and correct any errors, defects, or deviations from the quality standards
- They also need to be able to follow instructions, protocols, and procedures carefully and consistently
Fraud Analyst
JP MORGAN CHASE
03.2021 - 05.2021
- Strive to resolve fraud cases including identity theft or unauthorized usage of credit or debit cards
- Once they are alerted of potential fraud incidents, they ask questions, fill out paperwork, assist with refunds, and change account numbers
HR Manager
Amazon
08.2020 - 03.2021
- Developed and implemented HR strategies to improve employee engagement and retention.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Maintained relationships with external stakeholders regarding employment issues or concerns.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
Technical Support Agent
IBM
06.2018 - 04.2019
- Provided technical assistance to customers via phone, email and online chat.
- Assessed customer inquiries to determine the best course of action for resolution.
- Created detailed documentation of customer interactions and troubleshooting steps taken.
- Resolved network connectivity issues by resetting modems and routers.
- Performed remote diagnosis and repairs on computers with operating system problems.
- Evaluated user needs to recommend appropriate hardware solutions.
- Diagnosed complex technical problems related to computer networks, systems and applications.
- Verified that proper security measures were implemented on all systems.
Education
PUC -
St. Agnes PU College
MangaloreSSLC - Secured
St. Ann's High School
MangaloreB.COM -
St. Agnes Degree College
MangaloreSkills
Strategic direction
Efficiency in multitasking
Data reporting
Dashboard analytics
Data analysis (Excel)
Presentation design
Timeline
Quality Control Lead (KYC)
JP MORGAN CHASE
08.2024 - Current
AML Analyst
JP MORGAN CHASE
01.2023 - Current
QC Analyst SME (CCB - FHL)
JP MORGAN CHASE
06.2021 - Current
Fraud Analyst
JP MORGAN CHASE
03.2021 - 05.2021
HR Manager
Amazon
08.2020 - 03.2021
Technical Support Agent
IBM
06.2018 - 04.2019
PUC -
St. Agnes PU College
SSLC - Secured
St. Ann's High School
B.COM -
St. Agnes Degree College