SHEFALI GOEL
Delhi
Summary
Dynamic Operations Professional at SUNLIFE with a proven track record in process improvement and data analysis. Expert in driving operational excellence through KPI reporting and cross-functional collaboration. Skilled in employee training and performance evaluation, fostering a results-driven culture that enhances productivity and efficiency.
Overview
7
7
years of professional experience
Work History
Operations Specialist
SUNLIFE
Gurugram
06.2018 - 02.2025
- Professional managing multiple processes for the U.S. Operations.
- Offered one-on-one support for team members to drive continuous improvement.
- Analyzed key performance indicators to identify effective strategies.
- Organized client meetings to provide project updates.
- Maintained records of inventory levels and provided weekly reports to management.
- Analyzed operational data to identify trends and implement strategic improvements.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Generated detailed reports outlining KPIs, quality control measures, and other related data points.
- Facilitated training sessions for new employees on operational processes and procedures.
- Trained, mentored and motivated employees to maximize team productivity.
- Coordinated with cross-functional teams to ensure smooth workflow processes.
- Monitored performance metrics on a regular basis and identified areas for improvement.
- Performed root cause analysis to identify problems within the organization's operations process.
- Conducted regular performance evaluations, providing feedback and development opportunities to team members.
Education
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
Delhi05.2018
Skills
- Process improvement
- Data analysis
- Inventory management
- Performance metrics
- Root cause analysis
- Employee training
- Cross-functional collaboration
- Performance evaluation
- Process documentation
- Operational excellence
- KPI reporting
- Communication skills
- Leadership skills
- Process development
- Quality assurance
- Operations management
Accomplishments
Achieved Performance Excellence and multiple awards for maintaining best performance.
Languages
- Hindi, Native
- English, Proficient
Timeline
Operations Specialist
SUNLIFE
06.2018 - 02.2025
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
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