Travelling, exploring to new places and playing indoor games
SHEFALI GUPTA
travel associate
Shahdara,DL
Summary
Dynamic professional with extensive experience at Fareportal, excelling in customer relationship management and complaint resolution. Proven ability to collaborate effectively and leverage strong knowledge of Amadeus and Sabre to enhance customer satisfaction. Passionate about delivering exceptional service and driving recruitment strategies to attract top talent.
Overview
11
11
years of professional experience
Work History
Sr. Executive
Fareportal
01.2023 - Current
- Manage and respond to customer emails in a timely and professional manner regarding travel queries, changes, cancellations and resolve their complaints and escalations
- Provide accurate and helpful information to customers, ensuring high-quality service.
- Collaborate with internal teams to resolve complex customer issues.
Recruiter
Compunnel
04.2022 - 01.2023
- Managed end-to-end recruitment processes, including sourcing, screening, and selecting candidates.
- Conducted interviews and assessments to evaluate candidate fit and skills.
- Collaborated with hiring managers to understand job requirements and identify top talent.
- Utilized various recruitment channels, including job boards and social media, to attract potential candidates.
Sr. Representative
Concentrix
04.2021 - 12.2021
- Managed inbound and outbound customer calls regarding mortgage-related queries and issues.
- Utilized knowledge of Barclays' mortgage products and services to address customer concerns and provide personalized support.
- Contributed to team goals and objectives, collaborating with colleagues to achieve shared targets and improve overall team performance.
Sr. Associate
WNS
01.2016 - 03.2018
- Successfully resolved complex customer complaints and escalations, resulting in improved customer satisfaction and loyalty.
- Utilized knowledge of travel products and services to address customer concerns and provide personalized support.
- Escalated complex issues to senior teams, ensuring timely resolution and improving customer satisfaction.
Customer Service Representative
FIS
08.2014 - 04.2015
- Managed customer chats, responding to queries and resolving issues related to O2 network services.
- Utilized knowledge of O2 products and services to address customer concerns and provide personalized support.
Education
Bachelor of Commerce -
Delhi University
01.2014
12th Standard -
CBSE Board
01.2011
10th Standard -
CBSE Board
01.2009
Skills
- Strong knowledge of Amadeus
- Strong knowledge of Sabre
- Ability to collaborate effectively
- Excellent communication skills
- Travel product knowledge
- Customer relationship management
- Complaint resolution
- Recruitment strategy
- Communication skills
Interests
Timeline
Sr. Executive
Fareportal
01.2023 - Current
Recruiter
Compunnel
04.2022 - 01.2023
Sr. Representative
Concentrix
04.2021 - 12.2021
Sr. Associate
WNS
01.2016 - 03.2018
Customer Service Representative
FIS
08.2014 - 04.2015
Bachelor of Commerce -
Delhi University
12th Standard -
CBSE Board
10th Standard -
CBSE Board