Shefali Pawar

Associate Software Engineer

Cognizant

11.2022 - Current

Experience with ServiceNow TSM and ITSM (IT Service Management), and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) Enterprise/Consumer/Federal segment.
Understanding of Agile way of working.
Fundamental understanding of TSM (Telecom Service Management) or ITSM (IT Service Management), CSM (Customer Service Management), ITOM (IT Operations Management) and implementing Case, Problem, Change and Incident Management Enterprise/Consumer/Federal Segment.
Performs integrations API/KAFKA/Integration Hub/TMF Open APIs and process automation using ServiceNow workflows.
Support E2E Testing/UAT and deployment to the higher environments and initial instance set-up or migration, if needed.
Development of OSI-PI HA , PI Historian system along with configuration and testing.
Implementation in OPC DA, OPC UA, OPC HDA, RDBMS, AE interface installation and configure the PI WEB API, PI AF ,SDK and PI OLEDDB.
Managing the PI archive along with monitoring and handling the services running in proper state.
Monthly and daily monitoring along with health checks of all PI applications dealt with Gxp, GDP and GMP.
Developed and analyses the Java structure using threads , interface , libraries, Java collections.
Dealt with OOPS Along with OJET.
Developed and maintained software application of Microservices for client Novartis.
Proficient in providing accurate and Correct data in the form of various reports to the clients and leadership.
Expertise knowledge in incident management, problem management, service request, change management and SNOW(ServiceNow).
Creative thinker and analytical problem-solver with demonstrated ability to manage projects for client and handling the AAA application as technical L2.
Performing detail acquisition for applications daily monitoring, patching of the products and maintaining the patching records.
Embrace the ability to critically evaluate complex situations and deal with it in an innovative and a systematic manner.
Team player with strong communication, analytical, logical and problem-solving skills.
Ability to work under pressure situations and meet deadlines.
Working with the team in test case definition and developments plans.
Optimization and definition of the smart WebLogics.
Alignment of the JSON worked applications.