Shefali Pawar
Associate software Engineer (COGNIZANT)
Hyderabad
Summary
Detail-oriented and results-driven Associate Software Engineer with 2 years 7 month of work experience in software development Java, OOPS CONCEPT, Java collections, interface, IOT, Development, verification, Knowledge of ServiceNow,Fundamental understanding of TSM (Telecom Service Management) or ITSM (IT Service Management), CSM (Customer Service Management), ITOM (IT Operations Management) and implementing Case, Problem, Change and Incident Management for Enterprise/Consumer/Federal Segment,API/KAFKA/Integration Hub/TMF.OJET and in AVEVAsoft OSI PI with project management of vulnerabilities in increasing productivity, quality and customer satisfaction with (NOVARTIS). Also, Skilled in programming languages and understanding of microservice Architecture committed to delivering high-quality software products to meet customer needs.
Overview
3
3
years of professional experience
Work History
Associate Software Engineer
Cognizant
11.2022 - Current
- Experience with ServiceNow TSM and ITSM (IT Service Management), and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) Enterprise/Consumer/Federal segment.
- Understanding of Agile way of working.
- Fundamental understanding of TSM (Telecom Service Management) or ITSM (IT Service Management), CSM (Customer Service Management), ITOM (IT Operations Management) and implementing Case, Problem, Change and Incident Management Enterprise/Consumer/Federal Segment.
- Performs integrations API/KAFKA/Integration Hub/TMF Open APIs and process automation using ServiceNow workflows.
- Support E2E Testing/UAT and deployment to the higher environments and initial instance set-up or migration, if needed.
- Development of OSI-PI HA , PI Historian system along with configuration and testing.
- Implementation in OPC DA, OPC UA, OPC HDA, RDBMS, AE interface installation and configure the PI WEB API, PI AF ,SDK and PI OLEDDB.
- Managing the PI archive along with monitoring and handling the services running in proper state.
- Monthly and daily monitoring along with health checks of all PI applications dealt with Gxp, GDP and GMP.
- Developed and analyses the Java structure using threads , interface , libraries, Java collections.
- Dealt with OOPS Along with OJET.
- Developed and maintained software application of Microservices for client Novartis.
- Proficient in providing accurate and Correct data in the form of various reports to the clients and leadership.
- Expertise knowledge in incident management, problem management, service request, change management and SNOW(ServiceNow).
- Creative thinker and analytical problem-solver with demonstrated ability to manage projects for client and handling the AAA application as technical L2.
- Performing detail acquisition for applications daily monitoring, patching of the products and maintaining the patching records.
- Embrace the ability to critically evaluate complex situations and deal with it in an innovative and a systematic manner.
- Team player with strong communication, analytical, logical and problem-solving skills.
- Ability to work under pressure situations and meet deadlines.
- Working with the team in test case definition and developments plans.
- Optimization and definition of the smart WebLogics.
- Alignment of the JSON worked applications.
Programmer Analyst
Cognizant
11.2021 - 11.2022
- Interfacing with all the level of the application protocol stack.
- Creating and execute performance test strategy and test plans.
- Work with the entire team to identify potential application and infrastructure bottlenecks and how to make changes in the application.
- Managing the scrum along with teams members of 15 people.
- Team Management
- IOT PI Historian
- Growing business and acquiring domain industry Knowledge.
- Managing team & ensuring that a professional is maintained within the team.
- Mentor junior employees and lead a team.
- Scheduling & managing scrum meetings.
- Working on Vulnerabilities and managing the problem occur in application with the help of AR-tool.
Education
Bachelors in Engineering - Electronic And Telecommunications
GH. Raisoni College of Engineering And Technology
Nagpur08.2021
Skills
Effective Problem solver - Resolve 80% of complex software issues within 24 hours through analytical thinking and effective communication
Team Player - Collaboration with cross-functional teams to complete projects within tight deadlines
Quick Learner - Acquired new programming language and framework skills in a short time through self-learning and practice
AVEVAsoV OSI PI
Knowledge Management, JASON, JS
Java OOPS, Threads, Interface, Collection, JDBC
Knowledge of RESTful Web Service developed using spring boot framework
OJET oracle Modular JavaScript toolkit, Libraries, Security
Oracle command Core ODT core OBMA Core
Scrum
Incident Management, Problem Management, Change Management, Service request
ServiceNow
AR-Tools
Augmented Reality
AWS Cloud
Domain industry Knowledge
Object-Oriented programming
Databases design and management
Web development
Java core Advance
IOT Advance
HTML/CSS Advance
Python Advance
SQL Advance
C Advance
C Advance
Matlab Advance
Java core Advance
IOT Advance
HTML/CSS Advance
Python Advance
SQL Advance
C Advance
C Advance
Matlab Advance
ITSM Process
ITOM
TSM
CSM
AVEVAsoft OSI PI
PI Historian
AF Links
SDK
Technical Certifications
- ServiceNow ITSM Process (2024). UDEMY Certified
- Introduction to Service Management with ITIL 4 (2022) UDEMY Certified.
- IOT Business IMPACT. (2022) UDEMY Certified
- SQL and Database design (2021) UDEMY Certified.
- Relational Database Design (2021) UDEMY Certified
- C/C++ Certificate.
- Python Certificate.
- Android Development by IIT Bombay.
- Robotics.
Academic Accolades
- Bachelor's in electronic and Telecommunication Engineering, (8.91 CGPA), GH. Raisoni college of engineering and technology, Nagpur University, 2021.
- HSC (Science IT) (79.10%) Nagpur, 2017
- SSC (89.67%) Nagpur, 2015
Timeline
Associate Software Engineer
Cognizant
11.2022 - Current
Programmer Analyst
Cognizant
11.2021 - 11.2022
Bachelors in Engineering - Electronic And Telecommunications
GH. Raisoni College of Engineering And Technology