Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Shehzaan Zamindar

Mumbai

Summary

Commercial Operations Manager with hands-on experience managing end-to-end supply chain operations, vendor coordination, inventory control, and customer resolution across high-volume furniture logistics. Proven ability to handle delayed shipments, damaged goods claims, pricing negotiations, and retailer relationships while maintaining service levels and commercial margins. Known for problem-solving under pressure, clear communication, and practical decision-making in fast-moving environments.

Key Achievements

  • Successfully resolved multiple high-value logistics and quality claims without escalation, protecting long-term retailer relationships.
  • Trusted to handle sensitive customer negotiations involving delays, refunds, and compensation decisions.

Overview

4
4
years of professional experience

Work History

Supply Chain & Commercial Operations Manager

Furniture Friend Outsourcing Solutions Pvt Ltd.
Mumbai
07.2023 - Current
  • Managed daily supply chain and commercial operations across procurement, inventory, logistics, and after-sales support, ensuring smooth order fulfillment.
  • Coordinated closely with international and domestic suppliers to reduce lead times, resolve stock issues, and manage back-orders.
  • Handled high-value customer claims involving damaged, missing, or delayed shipments, negotiating resolutions, including replacements, partial refunds, or commercial settlements.
  • Reviewed supplier invoices and shipment documentation to identify discrepancies, preventing incorrect payments, and financial losses.
  • Acted as the key point of contact for retailers and partners, balancing customer satisfaction with company cost controls and margins.
  • Prepared operational and commercial reports covering order status, inventory aging, delays, and customer complaints for management review.
  • Implemented quality assurance measures that enhanced overall customer experiences.

Logistics Manager

Furniture Friend Outsourcing Solutions Pvt Ltd.
Mumbai
07.2022 - 07.2023
  • Managed end-to-end logistics operations including inbound shipments, warehousing coordination, and last-mile delivery.
  • Planned and optimised transportation routes to minimise delivery delays and control logistics costs.
  • Maintained accurate inventory records and worked closely with warehouse teams to reduce discrepancies and stock issues.
  • Resolved delivery-related customer issues, including delays and damaged goods, by coordinating with transporters and suppliers.
  • Investigated lost or damaged shipment claims, determining liability and supporting recovery or settlement processes.

Education

Bachelor of Commerce - Commerce, Marketing

Bhavan’s College (Autonomous)
Mumbai
04-2025

HSC - Commerce & Mathematics

Bhavans College of Commerce
Mumbai
03-2022

ICSE - Grade 1 To 10

City International School
Mumbai
07-2020

MBA (Pursuing) - International Business

Symbiosis School For Online And Digital Learning
Pune

Skills

Core skills

  • Supply chain and operations management
  • Vendor and supplier coordination
  • Inventory planning and control
  • Logistics and distribution management
  • Claims handling and dispute resolution
  • Commercial negotiation
  • Invoice and cost verification
  • Process improvement

Tools & Working Style

  • MS Excel (Reports, Tracking, Reconciliation)
  • ERP / Order Management Systems
  • Cross-functional Team Coordination

Skills

Core skills

  • Supply chain and operations management
  • Vendor and supplier coordination
  • Inventory planning and control
  • Logistics and distribution management
  • Claims handling and dispute resolution
  • Commercial negotiation
  • Invoice and cost verification
  • Process improvement

Tools & Working Style

  • MS Excel (Reports, Tracking, Reconciliation)
  • ERP / Order Management Systems
  • Cross-functional Team Coordination

Timeline

Supply Chain & Commercial Operations Manager

Furniture Friend Outsourcing Solutions Pvt Ltd.
07.2023 - Current

Logistics Manager

Furniture Friend Outsourcing Solutions Pvt Ltd.
07.2022 - 07.2023

Bachelor of Commerce - Commerce, Marketing

Bhavan’s College (Autonomous)

HSC - Commerce & Mathematics

Bhavans College of Commerce

ICSE - Grade 1 To 10

City International School

MBA (Pursuing) - International Business

Symbiosis School For Online And Digital Learning

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Shehzaan Zamindar