Summary
Overview
Work History
Education
Skills
LANGUAGESKILLS
References
Hobbies and Interests
Awards
KEYSKILLS
PERSONAL INFORMATION
Timeline
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Shehzad Gandhi

Shehzad Gandhi

Ahmedabad

Summary

Experienced service management professional with a track record of overseeing operations and enhancing customer relations. Known for fostering team collaboration and consistently delivering reliable results. Adaptable and flexible in dynamic environments, demonstrating strong communication and leadership skills.

Overview

21
21
years of professional experience

Work History

Food & Beverage Services Manager

Hurtigruten HX
03.2023 - Current
  • Ensures a high-level of organization, service and complete guest satisfaction onboard
  • Training of F&B crew, by walking through work areas and overwhelming the F&B operations, meaning hands on training
  • Performing Equipment and stock inventory in all F&B venues and storerooms
  • Supervises and oversees the organization and station assignment
  • Responds to any e-mails in a timely manner
  • Separation and disposal of waste/garbage according to company procedures
  • Breakage control.
  • Facilitated communication between customers, suppliers, and internal teams.
  • Implemented strategies to increase sales revenue and customer loyalty.
  • Conducted performance reviews to measure employee productivity.
  • Developed training modules and documentation to train staff.
  • Developed existing team into high productivity, results-oriented unit through creative initiatives.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Generated customer service reports and documentation for management.
  • Assessed customer service staff performance and provided feedback.
  • Implemented corrective plans to improve customer service experience.
  • Developed training programs and materials for new staff members.
  • Provided customer service to ensure satisfaction and resolve issues promptly and professionally.
  • Managed budgets, allocated resources and monitored expenses.

Restaurant & Bar Manager

Hurtigruten HX
07.2021 - 02.2023
  • Maintains inventory, creates drinks and food menus, determines employees schedules, ensure bar is well stocked and clean, Maintains budget and monitor costs, Leading front of the house and back of the house teams, handling team conflicts, streamlining operations, Ensuring and measuring guest satisfaction, managing inventory, Enforcing COVID 19 safety protocol.
  • Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Greeted guests, escort them to seats and present them with menus and wine lists.
  • Coordinated kitchen workflow to optimize supply usage and preparation time.
  • Maintained food and equipment inventories to support business demand.
  • Kept accurate records in compliance with sanitation and food service requirements.
  • Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
  • Delivered exceptional customer service by tending to guest needs.
  • Managed daily operations, including scheduling, ordering, and inventory control.
  • Created and maintained a secure and safe environment for customers and employees.
  • Resolved customer complaints and handled intoxicated persons, escalating issues to law enforcement when necessary.
  • Provided guidance and support to bartenders on mixology techniques and methods for preparing cocktails.
  • Resolved customer complaints in a timely manner while maintaining high standards of service excellence.
  • Implemented cost-effective measures to reduce waste and improve profitability.

Food & Beverage Manager

Etihad Airways
07.2015 - 11.2020
  • Directing food production, services, beverage operations and airline stores consistent with the company's core values and brand strategy, budgeting, expenses plus the performance of the Executive Chef, Restaurant Manager, and the Airline Stores Manager.

Restaurant Manager

KBT (Kuwait Business Town)
03.2014 - 05.2015
  • Have taken steps for the restaurant's business performance, quality standards, and health and safety, as well as staff and customer satisfaction
  • Combining strategic planning and day-to-day management activities, the role is both business-like and creative, particularly in terms of marketing and business development
  • Hired, trained, and coached 50+ staff members on customer service skills, food & beverage knowledge, and health & safety standards in preparation for the March 2014 restaurant grand opening.

Assistant Restaurant Manager

Carnival UK, “Cunard” Cruise Line Ship – Queen Victoria
10.2007 - 04.2013
  • Responsible for smooth operation of service in the restaurant during all meals, to make sure passengers are provided with high standard of white star service
  • To supervise the performance of team including waiters, assistant waiters, and busboys
  • Liaising between kitchen and restaurant overlooking passenger's special requirements
  • Responsible for inventory and maintenance of par - stock of the equipment required for operation
  • To ensure that the restaurant service is always maintained for public health and safety inspections during our cruise to different countries
  • Responsible for training, development and orientation of staff working in the department and others.

Education

English & Mathematics

Ankur Higher Secondary School
01.2001

Bachelor's degree - Hotel & Tourism Management

Vivekanand Institute of Hotel & Tourism Management
08-2004

Skills

  • Workforce morale enhancement
  • Analytical problem-solving
  • Effective time management
  • Service excellence
  • Effective team collaboration
  • Operational documentation management
  • Team skill enhancement
  • Target-oriented
  • Flexible problem-solving
  • Trustworthy and diligent
  • Inventory control
  • Sales coordination
  • Operational efficiency management
  • Employee training
  • Prioritization and scheduling
  • Stock management
  • Proficient in MS Office
  • Consistent and truthful
  • Team morale enhancement

LANGUAGESKILLS

Fluent English
Bilingual or Proficient (C2)
Fluent Hindi
Bilingual or Proficient (C2)
Fluent Gujarati
Bilingual or Proficient (C2)
Beginner French
Elementary (A2)

References

  • Kaizad Deboo, Talent Management Lead at Tadweer Group, kaizaddeboo@yahoo.com, +971 508401366, Tadweer (The Center of Waste Management - Abu Dhabi) Government office in Abu Dhabi, United Arab Emirates


  • Judit Szucs - Hotel Manager HX- Hurtigruten Expeditions, judit.tatai-szucs@travelhx.com, +36 207741141 HX (Hurtigruten Expedition Cruises - Global) 210 Pentonville Road, London, N1 9JY, UK

Hobbies and Interests

  • Football,
  • Tennis
  • Personal fitness
  • Dining out and socializing
  • Computers
  • Travel

Awards

Awarded Best Food & Beverage Manager Award Transatlantic region, USA.

KEYSKILLS

Maintaining excellence in customer care., Allocating resources, both human and material, to maximize performance and efficiency., Planning, organizing, and coordinating special events and functions., Ensuring compliance with Health & Safety and Health & Hygiene legislation., Stock management, rotation, replenishment, and stocktaking., Autonomous P&L control with responsibility for maximizing year on year turnover & profitability., All aspects of Yield management and production of annual budgets., Interviewing, assessing, and recruiting suitable applicants across disciplines., Devising, implementing, and delivering in-house training., Conducting regular reviews and appraisals.

PERSONAL INFORMATION

  • Passport Number: Z 7907613
  • Marital Status: Single

Timeline

Food & Beverage Services Manager

Hurtigruten HX
03.2023 - Current

Restaurant & Bar Manager

Hurtigruten HX
07.2021 - 02.2023

Food & Beverage Manager

Etihad Airways
07.2015 - 11.2020

Restaurant Manager

KBT (Kuwait Business Town)
03.2014 - 05.2015

Assistant Restaurant Manager

Carnival UK, “Cunard” Cruise Line Ship – Queen Victoria
10.2007 - 04.2013

English & Mathematics

Ankur Higher Secondary School

Bachelor's degree - Hotel & Tourism Management

Vivekanand Institute of Hotel & Tourism Management

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Shehzad Gandhi