Shehzad Khan
Stratford
Summary
Seasoned professional specializing in customer support enhancement and operational streamlining at AU Small Finance Bank. Achievements include a 30% improvement in service delivery through effective staff mentorship and expertise in corporate loan processes. Core competencies encompass market research, cash handling, and strong interpersonal skills. Committed to driving continuous improvement and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Tilt Cashier
Pick & Mix Sweet Shop
Stratford
10.2023 - Current
- Provided excellent customer service with a positive attitude towards customer and assisted them with their purchases
- Checked IDs for expired products, refilled products as well as ensured accurate pricing
- Resolved customer complaints and answered queries about store products in a proactive manner
- Managed cash transactions with precision, handling of payments as well as maintained financial records
- Displayed and restocked merchandise by following brand guidelines
- Assisted customers to pack away shopping for improved customer experience
Sales Manager
Electronica Finance Limited
Jaipur
11.2022 - 04.2023
- Maintain networking relationships for referrals for new customers
- Market to past customers that paid off and new customers from web based inquiries
- Managed sales floor, helped customers with their purchases and set up personal shopper appointment
- Assisted in the development and implementation of new sales strategies to increase business and meet monthly sales target
- Maintained customer relations with specific OEM clients
Assistant Sales Manager
Bajaj Finserv Ltd
Jaipur
02.2022 - 10.2022
- Taking care of Sales Business for Bajaj EMI Future Group Co-Branded Card
- Planning and Monitoring of Store Activities with Bajaj EMI card scheme for daily target achievement
- Driving business through Field Operations Specialist (FOS) hiring and their activities at the store in various locations
- Responsible of all the back hand process of customer for EMI cards like Mandates Direct Debit Form, Clearing the rejection in Defined territory
- Developing relations between store and FOS
- Handled team size of 16 members and set targets for the respective teams to achieve their goals
Risk Analyst
AU Small Finance Bank
Jaipur
01.2018 - 01.2022
- Monitor real time queries on transactions at Debit cards and identify high risk transactions within the business portfolio
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, skimming, vishing call and similar other risks
- Identify fraudulent transactions and cancel them from further processing
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
- Monitor/Investigate customer debit card accounts and dispute cases for fraudulent activity
- Analysing merchant and cardholder account transactions to identify abnormal activity that may be fraudulent
- Dealing with Legal Authorities/Bank, Fraud Trends and Online crime investigation teams etc
- Handled all sort of escalations from Grievances, Compliance, Law Enforcement Agencies and also provide additional information required by them into monitoring the wallets and bank accounts
Executive
Esaff Logistics Pvt Ltd
Jaipur
06.2016 - 01.2010
- Schedule pick up from and manage relationships with brokers
- Coordinate with e-commerce and retail associates to troubleshoot logistics issues
- Communicated with high profile customers and customer service team members to ensure satisfactory experiences
Education
MSC - International Business Managament
University of East London
London10.2024
B.com -
S.S Jain Subodh PG College
Jaipur06.2016
Skills
- Expertise in Customer Support
- Corporate loan processes
- Documentations
- Operations
- Basic loan accounting
- Product planning
- Market research
- Interpersonal skills
- Communication skills
- Staff mentoring
- Cash handling
Hobbies and Interests
- Travelling
- Playing cricket
- Fun with Friends.
Languages
- English
- Hindi
Personal Information
Date of Birth: 09-Aug-1995
Martial Status - Married
Father Name - Yunus Khan
Timeline
Tilt Cashier
Pick & Mix Sweet Shop
10.2023 - Current
Sales Manager
Electronica Finance Limited
11.2022 - 04.2023
Assistant Sales Manager
Bajaj Finserv Ltd
02.2022 - 10.2022
Risk Analyst
AU Small Finance Bank
01.2018 - 01.2022
Executive
Esaff Logistics Pvt Ltd
06.2016 - 01.2010
MSC - International Business Managament
University of East London
B.com -
S.S Jain Subodh PG College
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