Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shehzadkhan Babi

Shehzadkhan Babi

Ahmedabad

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

18
18
years of professional experience

Work History

General Manager

Karnavati Cluc Ltd.
Ahmedabad
03.2021 - Current
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Supervised employees through planning, assignments, and direction.
  • Designed sales and service strategies to improve revenue and retention.
  • Tracked monthly sales to generate reports for business development planning.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Sales Manager

Fern Hotels & resorts
Rajkot
04.2018 - 01.2019
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Resolved customer complaints regarding sales and service.
  • Oversaw regional and local sales managers and staff.
  • Conducted market research and reported on competitors.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Performed sales consultations and educated clients on products and services.
  • Executed strategic sales plans to expand customer base and revenue.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.

Sales Manager

Ramada Udaipur Resort & Spa
Udaipur
04.2017 - 12.2017
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Resolved customer complaints regarding sales and service.
  • Oversaw regional and local sales managers and staff.
  • Conducted market research and reported on competitors.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Performed sales consultations and educated clients on products and services.
  • Executed strategic sales plans to expand customer base and revenue.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.

Assistant Front Office Manager

Parker Lords Eco Inn Hotel
Ahmedabad
04.2014 - 04.2017
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Organized and maintained documents, files and records.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
  • Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
  • Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
  • Created reports related to guest feedback surveys and service quality metrics.
  • Supervised night audit process including reviewing reports for accuracy.
  • Responded promptly to customer inquiries via telephone or email.
  • Resolved billing discrepancies in a timely manner.
  • Provided leadership by setting an example for other employees to follow.
  • Maintained accurate records of guest accounts using property management system.

Assistant Front Office Manager

Avalon Hotels & Banquets
Ahmedabad
12.2013 - 04.2014
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Organized and maintained documents, files and records.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
  • Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
  • Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
  • Created reports related to guest feedback surveys and service quality metrics.
  • Supervised night audit process including reviewing reports for accuracy.
  • Responded promptly to customer inquiries via telephone or email.
  • Resolved billing discrepancies in a timely manner.
  • Provided leadership by setting an example for other employees to follow.
  • Maintained accurate records of guest accounts using property management system.

Front Office Manager

Leaf Group of Hotels
Ahmedabad
01.2011 - 12.2013
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Organized and maintained documents, files and records.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
  • Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
  • Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
  • Created reports related to guest feedback surveys and service quality metrics.
  • Supervised night audit process including reviewing reports for accuracy.
  • Responded promptly to customer inquiries via telephone or email.
  • Resolved billing discrepancies in a timely manner.
  • Provided leadership by setting an example for other employees to follow.
  • Maintained accurate records of guest accounts using property management system.

Front Office Executive

Klaccis Glod Hotel
Ahmedabad
01.2007 - 12.2010
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Drove customer feedback to deliver information to management for corrective action.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained new front office staff, providing guidance on company procedures and customer service standards.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Welcomed large volume of guests and improved overall customer service.
  • Created and optimized employee schedules for shift coverage.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Developed strong relationships with customers through effective communication skills.
  • Supported other departments with tasks as assigned by supervisors or managers.

Education

T.Y.B.Com -

I.G.N.OU
Ahmedabad
09-2010

Skills

  • P&L Management
  • Customer Retention
  • Quality Management
  • Project Management
  • Sales
  • Account Management
  • Service Quality Improvement
  • Schedule Management
  • Workflow Planning
  • Relationship Building
  • Performance Evaluations
  • Staff Training and Development
  • Strategy
  • Training and coaching
  • Multi-unit Operation Management
  • Team Leadership
  • Communication Skills
  • Sales expertise
  • Operations Start-Up

Timeline

General Manager

Karnavati Cluc Ltd.
03.2021 - Current

Sales Manager

Fern Hotels & resorts
04.2018 - 01.2019

Sales Manager

Ramada Udaipur Resort & Spa
04.2017 - 12.2017

Assistant Front Office Manager

Parker Lords Eco Inn Hotel
04.2014 - 04.2017

Assistant Front Office Manager

Avalon Hotels & Banquets
12.2013 - 04.2014

Front Office Manager

Leaf Group of Hotels
01.2011 - 12.2013

Front Office Executive

Klaccis Glod Hotel
01.2007 - 12.2010

T.Y.B.Com -

I.G.N.OU

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Shehzadkhan Babi