Sheik Abdulla

• Proficient in identifying resolving server outages.
• Enterprise administrating various troubleshooting & maintenance of
• Deployment & configuration of new SuperMicro, IBM, and Lenovo bare metal servers.
• Successfully handled data center projects, including UPS Maintenance, coordinating with vendors, and ensuring power redundancy and reliability.
• Proficient in handling severity 1 global customer tickets and customer impacting events, prioritizing their resolution, and providing timely and effective solutions and handling incidents and resolving issues using incident management systems like ServiceNow.
• Skilled in rack, build, handling power, cooling, and rack-level outages, coordinating with facilities teams, and taking appropriate actions to restore operations and mitigate impact.
• I develop comprehensive fail-over testing plans, including clear objectives, test scenarios, success criteria, and rollback plans.
• Process new orders and troubleshoot automated provisions through IBM Internal Management System.
• Verify redundancy and failover capabilities of critical components, including servers, storage systems, networking equipment, power distribution, and cooling infrastructure.
• Efficiently manage day-to-day DC operations, including server monitoring, maintenance tasks, change management, and adherence to operational processes.
• Monitoring & server health checkup using RDP, Putty, IMS, IMM tool.
• AMC Management for all Server, Storage, Client & Network Hardware Equipment & Software License and accessing the attributes.
• Done deployment & hardware troubleshooting of IBM Watson Power 8 servers, Supermicro (X10SLH, X10DRU, X10DRI, X10QBI, X11SSW, X11SCW, X11DPU, X11QPH), Lenovo (SR630, SR650, SR950, X3250-M6, X3950-X6).
• Responsible for Site Assets and oversee movements of assets within organization. Also work with team to maintain asset movement like Inbound and Outbound of shipments.
• Done Server Deployment & Liquidation / Decommission Process (Physical & Virtual Machines).
• I am expertise in managing control rows and netapp storage rows, ensuring proper equipment installation, cable management and adherence to best practices.
• I set up Fault Tolerance for critical virtual machines, providing continuous availability and automatic failover in case of host failures.
• Developing Daily goals based off of weekly and monthly targets defined by Site Manager and collaborating with Site Manager to establish / execute team goals and assist in evaluating team performance to
• I efficiently allocate work tasks, prioritize assignments, and ensure effective utilization of team resources to meet project deadlines.
• · I am proficient in installing Supermicro and Lenovo BareMetal servers in DC environments, ensuring proper rack, mounting, cabling and power connections.
• I am expertise in configuring server hardware, BIOS settings, RAID Configurations and network settings to meet specific data center requirements. Deploy server operating systems and applications.
• I perform advanced troubleshooting and diagnostics on Supermicro and Lenovo servers using built-in management interfaces, such as IPMI (Intelligent Platform Management Interface) or Lenovo XClarity Controller.
• I regularly update server firmware, BIOS, drivers and software patches to ensure security, stability and compatibility with latest technologies.
• I am skilled in replacing faulty server components, including hard drives, memory modules, power supplies and expansion cards. Follow proper ESD (Electrostatic Discharge) precautions and maintain accurate inventory records. Coordinating with RMA team for warranty claims for hardware replacements.
• I am experienced in managing network equipment such as Arista and Juniper routers, Array Networks load balancers, Fortinet, Fortigate firewalls, NetApp devices, MUX (Multiplexer), Patch panels and other switches.
• I configure PXE (Preboot Execution Environment) and DHCP IP settings for network booting and automated OS provisioning processes.
• I am skilled in troubleshooting Vyatta gateway issues, ensuring proper routing, NAT (Network Address Translation) and firewall Configurations.
• I configure storage devices manually, ensuring proper RAID levels - RAID0, RAID1, RAID5, RAID6, RAID10 and JBOD., volume creation, and LUN (Logical Unit Number) mapping.
• I create escalation procedures for automation script issues, coordinating with DevOps team to address and resolve any issues.
• I am experienced in installing and configuring various operating systems (Windows, Linux) using tools like Kickstart, WDS (Windows Deployment Services) or PXE Boot.
• I collaborate with infrastructure teams to plan server deployments, capacity upgrades, and expansion projects based on data center growth requirements.
• I implement security best practices, such as secure server configurations, access controls, and encryption protocols, to ensure compliance with industry regulations and data center security policies.
• Familiar with utilizing rescue kernels or recovery environments for troubleshooting and repairing server or network issues.

• Provided tech support for approximately 2000 employers via phone, chat, ticket, or in end user desk.
• Troubleshooting HP desktops & Laptops.
• Access card configuration and troubleshooting.
• Migrating windows 2000/XP to windows Vista/7.
• Updating patches for Windows vista, Windows 7 and application support.
• Handling troubleshooting of File & Print Servers, hardware and network problems.
• Addressing queries regarding the Information System/Software & extending onsite support to the clients including maintenance of hardware /software support.
• Handling Desktops/Server L1/ Network L1 (LAN) issues.
• Citrix Client Support related to configuration
• Map Network Drive to work software application.
• Troubleshooting windows problem on desktop level.
• Team Management and organizing the workflow / handling call escalations.
• Taking Backup and formatting PC’s.
• Installation of all the financial software’s like GSAP, Colligo, Citrix, MS Access 2007 and 2010, Acrobat Writer, etc.
• · Windows 7 Migration Support:

Worked on Vista Migration Project as a Floorwalker, in which 1400 Windows 2000 users have been upgraded to Windows7 operating system, provided support for post migration issues with deployment service desk. Described product and service details to customers to provide information on benefits and advantages.

• Proficient in installing, configuring and maintaining range of printer models and desktops.
• Conducted hardware installations, configurations and maintenance for variety of printer models and desktops.
  Diagnosed and resolved hardware issues efficiently and ensuring minimal downtime for users.
• Responsibilities are installing, maintaining and troubleshooting Windows systems.
• Addressing user tickets regarding hardware, software and networking.
• Identified and reported problem devices and replaced defective parts.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip