Hi, I’m
Sheik Mohamed
Operations Manager
Singapore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Bringing in a total of 20 years of experience in to the field of Operations.
Overview
20
years of professional experience
1
Certification
4
Languages
Work History
Sri Madhusudan Sai Institute Of Medical Sciences And Research Karnataka
Operations Manager
06.2022 - 06.2023
Job overview
- Resolve operational issues and address customer concerns in a timely manner
- Conduct regular performance evaluations and provide feedback to team members
- Train and mentor staff to ensure high performance and productivity
- Identify and implement cost-saving initiatives to improve operational efficiency
- Coordinate and collaborate with cross-functional teams to achieve operational goals
- Ensure compliance with regulatory requirements and industry standards
- Develop and implement operational policies and procedures
- Oversee and manage daily operations of the company
- Lead the out-patient and In-patient teams in the hospital.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
PPD Laboratories, SingaporeSingapore
Manager, Operations, Sample Management & Site Services
06.2019 - 07.2021
Job overview
- Lead 2 departments, Sample Management & Site Services within the SG central lab where I oversee the day-to-day operations of both departments comprising 25 staffs
- Spearheaded the project of creating new shifts because of business growth
- Primary point of contact for government blood sample regulatory issues
- Developed, directed, and implemented the COVID-19 business contingency plan
- Implemented new contingency measures, enabling full operations with split shifts
- Collaborated with cross-functional teams to optimize sample management strategies
- Successfully administered the expanding of Lab within SG
- Train and mentor staff on sample management procedures and best practices
- Coordinated with internal teams and vendors for timely, accurate sample delivery
- Analyze KPIs, identify improvement areas, and implement corrective actions
- Develop and implement efficient processes for sample collection, storage, and tracking
- Oversee and manage all aspects of sample management and site services operations
- Perform regular audits and quality checks to uphold sample data integrity and accuracy.
National University HospitalSingapore
Senior Assistant Manager
12.2011 - 10.2017
Job overview
- Promoted twice from Senior Executive to Senior Assistant Manager within 5 years
- Responsible to set up a new department within NUH In-patient operations
- Spearheaded the entire bed management operation
- Coordinated with various departments to do data analysis and strategic planning
- Handle customer inquiries and complaints, ensuring a high level of customer satisfaction and resolving issues in a timely manner
- Train, guide and support new employees to ensure their success
- Oversee daily operations of the store, including managing staff schedules, ensuring adequate staffing levels, and assigning tasks to team members
- Responsible to identify potential leaders within the team
- Monitor and analyze sales and performance data to identify areas for improvement and implement strategies to increase productivity.
SATA CommhealthSingapore
Operations Executive
10.2010 - 11.2011
Job overview
- Successfully completed ISO 9001:2008 audit at SATA Woodlands Medical Centre
- Managed 2 medical centers for smooth operations with 30K monthly revenue
- Manage and develop a team of employees, providing guidance and support
- Identify and address operational bottlenecks and implement solutions to overcome them
- Implement and maintain quality control measures to ensure high standards are met
- Monitor and analyze key performance indicators to identify areas for improvement
- Oversee day-to-day operations of the organization, ensuring smooth and efficient workflow.
Applus RTD Pte LtdSingapore
Operation Planner and Operations Coordinator
09.2008 - 10.2010
Chartered Semiconductor Manufacturing Pte LtdSingapore
Associate Engineer
12.2003 - 02.2008
Education
Singapore Business SchoolSingapore, Singapore
Masters in Business Administration (Online)
University of South AustraliaBrisbane, Australia
B.S. Management (Logistics and Supply Chain Management)
Nanyang PolytechnicSingapore, Singapore
Diploma in Electronics, Computer & Communication Engineering
Skills
Decision Makingundefined
Accomplishments
Long Service Award
Certification
Certified [Coaching for Manager], [U.C Davis] - [3months]
Timeline
Certified [Coaching for Manager], [U.C Davis] - [3months]
01-2024
Operations Manager
Sri Madhusudan Sai Institute Of Medical Sciences And Research
06.2022 - 06.2023
Manager, Operations, Sample Management & Site Services
PPD Laboratories, Singapore
06.2019 - 07.2021
Senior Assistant Manager
National University Hospital
12.2011 - 10.2017
Operations Executive
SATA Commhealth
10.2010 - 11.2011
Operation Planner and Operations Coordinator
Applus RTD Pte Ltd
09.2008 - 10.2010
Associate Engineer
Chartered Semiconductor Manufacturing Pte Ltd
12.2003 - 02.2008
Singapore Business School
Masters in Business Administration (Online)
Current
University of South Australia
B.S. Management (Logistics and Supply Chain Management)
05.2011
Nanyang Polytechnic
Diploma in Electronics, Computer & Communication Engineering
05.2003
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