Hi, I’m
Sheik Mohamed
Operations Manager
Singapore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Bringing in a total of 20 years of experience in to the field of Operations.
Overview
20
years of professional experience
1
Certification
4
Languages
Work History
Sri Madhusudan Sai Institute Of Medical Sciences And Research Karnataka
Operations Manager
06.2022 - 06.2023
Job overview
- Resolve operational issues and address customer concerns in a timely manner
- Conduct regular performance evaluations and provide feedback to team members
- Train and mentor staff to ensure high performance and productivity
- Identify and implement cost-saving initiatives to improve operational efficiency
- Coordinate and collaborate with cross-functional teams to achieve operational goals
- Ensure compliance with regulatory requirements and industry standards
- Develop and implement operational policies and procedures
- Oversee and manage daily operations of the company
- Lead the out-patient and In-patient teams in the hospital.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
PPD Laboratories, SingaporeSingapore
Manager, Operations, Sample Management & Site Services
06.2019 - 07.2021
Job overview
- Lead 2 departments, Sample Management & Site Services within the SG central lab where I oversee the day-to-day operations of both departments comprising 25 staffs
- Spearheaded the project of creating new shifts because of business growth
- Primary point of contact for government blood sample regulatory issues
- Developed, directed, and implemented the COVID-19 business contingency plan
- Implemented new contingency measures, enabling full operations with split shifts
- Collaborated with cross-functional teams to optimize sample management strategies
- Successfully administered the expanding of Lab within SG
- Train and mentor staff on sample management procedures and best practices
- Coordinated with internal teams and vendors for timely, accurate sample delivery
- Analyze KPIs, identify improvement areas, and implement corrective actions
- Develop and implement efficient processes for sample collection, storage, and tracking
- Oversee and manage all aspects of sample management and site services operations
- Perform regular audits and quality checks to uphold sample data integrity and accuracy.
National University HospitalSingapore
Senior Assistant Manager
12.2011 - 10.2017
Job overview
- Promoted twice from Senior Executive to Senior Assistant Manager within 5 years
- Responsible to set up a new department within NUH In-patient operations
- Spearheaded the entire bed management operation
- Coordinated with various departments to do data analysis and strategic planning
- Handle customer inquiries and complaints, ensuring a high level of customer satisfaction and resolving issues in a timely manner
- Train, guide and support new employees to ensure their success
- Oversee daily operations of the store, including managing staff schedules, ensuring adequate staffing levels, and assigning tasks to team members
- Responsible to identify potential leaders within the team
- Monitor and analyze sales and performance data to identify areas for improvement and implement strategies to increase productivity.
SATA CommhealthSingapore
Operations Executive
10.2010 - 11.2011
Job overview
- Successfully completed ISO 9001:2008 audit at SATA Woodlands Medical Centre
- Managed 2 medical centers for smooth operations with 30K monthly revenue
- Manage and develop a team of employees, providing guidance and support
- Identify and address operational bottlenecks and implement solutions to overcome them
- Implement and maintain quality control measures to ensure high standards are met
- Monitor and analyze key performance indicators to identify areas for improvement
- Oversee day-to-day operations of the organization, ensuring smooth and efficient workflow.
Applus RTD Pte LtdSingapore
Operation Planner and Operations Coordinator
09.2008 - 10.2010
Chartered Semiconductor Manufacturing Pte LtdSingapore
Associate Engineer
12.2003 - 02.2008
Education
Singapore Business SchoolSingapore, Singapore
Masters in Business Administration (Online)
University of South AustraliaBrisbane, Australia
B.S. Management (Logistics and Supply Chain Management)
Nanyang PolytechnicSingapore, Singapore
Diploma in Electronics, Computer & Communication Engineering
Skills
Decision MakingProblem SolvingTeam Building and MotivationProject ManagementLeadership
Project development and life cycle
Project development and life cycle
Work flow planning
Supply Chain Management
Supply chain distribution
Negotiation
Strategic planning
Natural leader
Superb time management skills
Logistics Management
Operations management
Employee relations and conflict resolution
Business administration
Staff Management
Complex problems analysis
Fluent in [Language]
Project Management
Project planning and development
Supply chain logistics
Cross-functional communications
Startups and turnarounds background
Accomplishments
Long Service Award
Certification
Certified [Coaching for Manager], [U.C Davis] - [3months]
Timeline
Certified [Coaching for Manager], [U.C Davis] - [3months]
01-2024
Operations Manager
Sri Madhusudan Sai Institute Of Medical Sciences And Research
06.2022 - 06.2023
Manager, Operations, Sample Management & Site Services
PPD Laboratories, Singapore
06.2019 - 07.2021
Senior Assistant Manager
National University Hospital
12.2011 - 10.2017
Operations Executive
SATA Commhealth
10.2010 - 11.2011
Operation Planner and Operations Coordinator
Applus RTD Pte Ltd
09.2008 - 10.2010
Associate Engineer
Chartered Semiconductor Manufacturing Pte Ltd
12.2003 - 02.2008
Singapore Business School
Masters in Business Administration (Online)
Current
University of South Australia
B.S. Management (Logistics and Supply Chain Management)
05.2011
Nanyang Polytechnic
Diploma in Electronics, Computer & Communication Engineering
05.2003