Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SHEIKH ARIF

Jaunpur

Summary

Experienced Technical Expert, Safety Officer, and Operations Manager with 3+ years in automation, mechanical/electronic troubleshooting, occupational health & safety (OHS), and customer service management. Skilled in HSE compliance, risk assessment, safety policy implementation, sales, and workshop operations. Proficient in Odoo billing software, supply chain management, and staff supervision. Strong record of improving efficiency, ensuring safety compliance, and enhancing customer satisfaction across collaborated automobile workshops and tyre branches.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Branch Manager /Business Operations Manager

S.K AND SONS(JK TYRE STEEL WHEEL)
Jaunpur
04.2023 - Current
  • Operated and maintained automation machines; performed mechanical, electronic, and basic IT troubleshooting.
  • Served as Safety Officer, implementing risk assessments, safety procedures, and investigations; reduced workplace incidents.
  • Managed operations, sales, and customer service across four automobile workshops and tire branches, ensuring smooth daily functioning and target achievement.
  • Utilized Odoo software for billing, inventory, reporting, and customer service.
  • Coordinated with sub-dealers to maintain brand standards, deliver product training, and resolve escalations.
  • Supervised staff, managed supply chain/logistics, and resolved customer complaints.
  • Reported performance metrics, and drove continuous improvement initiatives.
  • Contributed as a Sales Executive and Maintenance Supervisor, strengthening client relationships and service quality.

Customer Support Service Engineer

GNG ENTERPRISES
Jaunpur
04.2022 - 04.2023
  • Provided technical support for customer inquiries regarding product functionality.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed routine maintenance and repair.

Education

Diploma in Environment Health and Safety Management - Level-7

Uniathena
India
10.2024

Diploma in Accounting - Jaunpur, Uttar Pradesh

I.C.T Institute hussenabad
Jaunpur, Uttar Pradesh
12.2023

NEBOSH-IGC - Level-3 International UK Qualification in Occupational Health and Safety Management

Gulf Academy of Safety
Hyderabad, Telangana
12.2023

Bachelor's degree in Mechanical Engineering - Engineering

Veer Bahadur Singh Purvanchal University
Jaunpur, Uttar Pradesh
10-2022

Secondary School Eduction - Science

St Joseph Sr Sec School
Jaunpur, Uttar Pradesh
12.2017

Junior High School Education - Secondary Education

St.Joseph Sr Sec School
Jaunpur
12.2015

Skills

  • Knowledge of Accounting software

(Odoo, Busy, Tally, PMS, Vyapar)

  • Team supervision
  • Cash handling
  • Staff supervision
  • Knowledge of system installation and software installation
  • Google Drive
  • Resolve hardware and software issues
  • Basic knowledge of Active Directory
  • Basic knowledge of Microsoft Office
  • Technical support
  • Project coordination
  • Mechanical troubleshooting
  • Customer service
  • Inventory control

Certification

  • PALS CERTIFICATION(Learn about Pediatrics for human life support)-2024
  • CHEMICAL SAFETY AWARENESS TRAINING COURSE-2018
  • CONFINED SPACES COURSE TRAINING-2018
  • ENVIRONMENT AWARENESS TRAINING COURSE-2018
  • WORKING AT HEIGHT TRAINING COURSES-2018
  • RISK ASSESSMENT TRAINING COURSE-2018
  • PERSONAL PROTECTIVE EQUIPMENT SAFETY TRAINING-2018
  • BASIC FIRST AID AT WORK TRAINING COURSE-2018
  • BASIC FIRE SAFETY TRAINING COURSE-2018
  • ACCIDENT INVESTIGATION COURSE TRAINING-2018
  • COSHH AWARENESS LEVEL-2 COURSE TRAINING-2018

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Arabic
Beginner (A1)
A1

Timeline

Branch Manager /Business Operations Manager

S.K AND SONS(JK TYRE STEEL WHEEL)
04.2023 - Current

Customer Support Service Engineer

GNG ENTERPRISES
04.2022 - 04.2023

Diploma in Environment Health and Safety Management - Level-7

Uniathena

Diploma in Accounting - Jaunpur, Uttar Pradesh

I.C.T Institute hussenabad

NEBOSH-IGC - Level-3 International UK Qualification in Occupational Health and Safety Management

Gulf Academy of Safety

Bachelor's degree in Mechanical Engineering - Engineering

Veer Bahadur Singh Purvanchal University

Secondary School Eduction - Science

St Joseph Sr Sec School

Junior High School Education - Secondary Education

St.Joseph Sr Sec School

Similar Profiles

CREATE PROFILE
SHEIKH ARIF