Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Sheikh Mohammed Aryan

Dubai

Summary

Hardworking Customer Service and adept at working with customers to resolve issues. Well-organized and detail-oriented with excellent verbal and written communication skills. Proficient customer service professional with good administrative, time management and problem-solving abilities. Knowledgeable about Logistics Customer service,Offering 2+ years of related experience.

Overview

9
9
years of professional experience

Work History

Customer Support Executive

Marigold Logistics Pvt Ltd
Bangalore
10.2022 - 05.2024
  • Sending enquiries, preparing and assessment of bid evaluation on quotes received
  • Reviewing rates to ensure that the customer will meet the allotted budget for their respective request
  • Working closely with the suppliers, agents and customers for meeting delivery requirements
  • Liaising with international freight forwarders to arrange pickup and delivery of goods
  • Ensure timely response to all inquiries from clients and meet deadlines for submission of quotations
  • Confirmed all shipping details before allowing packages to leave facility
  • Maintained an updated database of all shipments deliveries and returns.

Warehouse

• Coordinate package distribution, inbound and outbound, for the facility

· Dispose of damaged material and alert management of any noticeable errors in a product's quality

· Attend weekly meetings that discuss the warehouse's safety processes

· Create a chart of inventory information, including stock levels and upcoming supply orders

· Accepted incoming orders from clients that included the client's name and address

· Scanned labels to process orders before shipping them out

· Ensured that all products were safe within their storage space

· Loaded goods onto shipping trucks for safe delivery

Customs Clearance

• Gathered, logged and monitored all shipping data

• Communicated with shipping lines, dispatchers, warehouse and customers regarding incoming and outgoing shipments.

• Prioritize order security, accuracy and on time pickup and delivery

• Received all imported goods after processing the customs clearance and delivered at customers doors

• Communicated all emergencies, delays due to weather and carrier changes to customers and suppliers.

• Shipment status information

Senior Executive

Verity Global Solutions Pvt Ltd
Bengaluru
08.2016 - 09.2022
  • Ordering all necessary supporting documentation such as VOE, Title, Appraisal via to companies
  • Submitting files to underwriting for document check
  • Analyzing information regarding a borrower's income, credit reports, assets calling the bank for details
  • Calling the title company and asking for policy corrections and replacement
  • Process training given to the Onshore and Offshore team
  • Follow upon documents requested
  • Tracking the files submitted to the investors
  • Calling the Tax officer to collect the borrower tax details.

Admin Assistant/Floor Supervisor

Knowledge Splice-Bangalore
Bangalore
07.2015 - 08.2016
  • Cross verifying the borrower documents to see if all the given data is accurate
  • Validating the Tax payment history of the borrower
  • QC performed for the work done by the team and identifying the errors
  • Managing staff, assigning duties, establishing shifts and tracking performance
  • Participated in meetings on discussion related to cleanliness
  • Carry out routine inspections and quality check to enforce adherence to housekeeping standards.

Education

Bachelor of Commerece -

Bangalore University
05.2015

Skills

  • Customer Support
  • Team Work
  • Problem Solving
  • Fast Learner
  • Computer Skills
  • Effective Time Management
  • Ability to Work Under Pressure
  • Flexibility and Adaptability
  • Communication Skills
  • Leadership
  • Warehouse
  • Multitasking

Personal Information

  • Title: Customer Service
  • Date of Birth: 06/12/1992
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: Visit Visa

Languages

  • English
  • Kannada
  • Tamil
  • Telugu

Timeline

Customer Support Executive

Marigold Logistics Pvt Ltd
10.2022 - 05.2024

Senior Executive

Verity Global Solutions Pvt Ltd
08.2016 - 09.2022

Admin Assistant/Floor Supervisor

Knowledge Splice-Bangalore
07.2015 - 08.2016

Bachelor of Commerece -

Bangalore University
Sheikh Mohammed Aryan