Summary
Overview
Work History
Education
Skills
Websites
Certification
Technologies And Skillset
Timeline
Generic

SHEIKH NOORAIN

Raipur

Summary

Dedicated and results-driven Trade Desk Manager with a proven track record of 6.8+ years as a banking professional. Skilled in streamlining trade operations, enhancing productivity, and optimizing the use of applications. Adept at Implementing efficient systems and managing diverse tasks to support organizational objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Trade Sales Manager

HDFC Bank Ltd.
12.2024 - Current
  • CDD Alerts: Check and update CDD alerts daily
  • Transaction Processing: Ensure smooth processing of daily transactions (Inward, Outward, BGS, FX cards, etc.)
  • Customer Visits: Conduct at least two personal visits per day and record interaction in CRMnext
  • Portfolio Interaction: Engage in portfolio interaction and input data in CRMnext
  • Branch Visits: Visit branches and publish MOM (Minutes of Meeting) within 1-3 working days, then upload it on VISIT TRACKER (Minimum 6 branch visits per month)
  • Client Follow-ups: Follow up with clients for clearing I/EDPMS pendency
  • MIS Reports: Publish Income/NTC MIS to CHS regularly
  • CH Meetings: Conduct at least 2 CH meetings per month and publish MOM
  • Branch Collaboration: Work jointly with branches using provided data
  • Business Enhancement: Conduct regular business enhancement sessions for the Branch Team
  • Joint Customer Meetings: Conduct at least 8 joint customer meetings per month and share visit reports via email
  • Reporting & Updates: Ensure timely responses to the central team for required updates and information

Trade Desk Officer

ICICI Bank Ltd.
Bengaluru
05.2024 - 12.2024
  • Handling all the trade transactions and client queries as Trade Desk Officer in Bangalore
  • Managing Cross Border Remittances (Inward/outward) as per requirement by providing the assistance to client in smooth and efficient manner, which ensures reducing the TAT which results in client satisfied experience
  • Managing activities related to import export activities
  • Experience in data management, adherence to compliance, liaising with product and branches thereby ensuring the best of service to client along with monitoring compliance and operational guidelines
  • Exposure to clearing and payment processes (Both inward and outward)
  • Knowledge of SWIFT MESSAGE TYPES and Payment System RTGS, IMPS
  • Managing payments and collections, account services and liquidity solutions
  • Support different types of enquiries and follow-up including amendment/cancellations, return funds, charge details, enabling of services, etc
  • Liaising with Business, Retail Branches, product team GTSU for trade queries and transaction
  • Dealing with products like Bank guarantee (BG), Letter of Credit (LC), Import-Export related transactions, Cross Border Inward Outward remittances, Capital account transactions like Foreign Direct Investment FDI settlements & Overseas Direct Investment ODI
  • On boarding the clients to Trade Online Application, guiding them for initiating the transaction and ensuring the transaction for smooth processing within TAT
  • Assisting in making payment for activities related to imports and settling of funds related to exports
  • Regularization of shipping bills and bill of entry and closely monitoring and handling the smooth compliance of transactions
  • Handling queries received from Enforcement Directorate related to compliance pendancies and regularizations
  • Handling the transaction to be processed within TAT by coordination with GTSU and Product team
  • Guiding the clients regarding the documentation and purpose codes to be used for various Inward and Outward Remittances
  • Knowledge on AML, compliance checks to ensure smooth processing of transactions and compliance

Trade Desk Officer

ICICI Bank Ltd.
Raipur
04.2021 - 04.2024
  • Handling all the trade transactions and client queries as Trade Desk Officer in Raipur
  • Managing Cross Border Remittances (Inward/outward) as per requirement by providing the assistance to client in smooth and efficient manner, which ensures reducing the TAT which results in client satisfied experience
  • Managing activities related to import export activities
  • Experience in data management, adherence to compliance, liaising with product and branches thereby ensuring the best of service to client along with monitoring compliance and operational guidelines
  • Exposure to clearing and payment processes (Both inward and outward)
  • Knowledge of SWIFT MESSAGE TYPES and Payment System RTGS, IMPS
  • Managing payments and collections, account services and liquidity solutions
  • Support different types of enquiries and follow-up including amendment/cancellations, return funds, charge details, enabling of services, etc
  • Liaising with Business, Retail Branches, product team GTSU for trade queries and transaction
  • Dealing with products like Bank guarantee (BG), Letter of Credit (LC), Import-Export related transactions, Cross Border Inward Outward remittances, Capital account transactions like Foreign Direct Investment FDI settlements & Overseas Direct Investment ODI
  • On boarding the clients to Trade Online Application, guiding them for initiating the transaction and ensuring the transaction for smooth processing within TAT
  • Assisting in making payment for activities related to imports and settling of funds related to exports
  • Regularization of shipping bills and bill of entry and closely monitoring and handling the smooth compliance of transactions
  • Handling queries received from Enforcement Directorate related to compliance pendancies and regularizations
  • Handling the transaction to be processed within TAT by coordination with GTSU and Product team
  • Guiding the clients regarding the documentation and purpose codes to be used for various Inward and Outward Remittances
  • Knowledge on AML, compliance checks to ensure smooth processing of transactions and compliance

Customer Relationship Executive

Jana Small Finance Bank
02.2021 - 04.2021
  • Handling client servicing in branch along with cross selling of different products
  • Handled inventory of Debit cards, Credit cards, Cheque books, DD/MC efficiently without any exceptions
  • Analyzing the customer profile and cross selling of various Banking Products across counter

Personal Banker Teller/Teller Authorizer

HDFC Bank Ltd.
Bhilai
01.2015 - 01.2018
  • Worked as Personal Banker in different roles - Teller, Welcome Desk Personal Banker Authorizer
  • Digital adoption & Digital Push (enabling customers to use HDFC Bank's Digital channels)
  • Analyzing the customer profile and cross selling of various Banking Products across counter & Customer Profiling basis the Risk and Transactions
  • Servicing Customers who walk-in to the branch and handling customer complaints and escalation
  • Had done the Error Free forex Transactions/cross border remittances Inward & Outward Remittances
  • Issuing, loading and reloading of multicurrency cards to clients
  • Handled the locker facility available with the bank for valuable customers thereby keeping the record of locker rent recovery from the customers and locker monthly reconciliation report
  • Handled inventory of Debit cards, Credit cards, Cheque books, DD/MC efficiently without any exceptions

Education

B.E - Information Technology

CHATTISGARH SWAMI VIVEKANANDA TECHNICAL UNIVERSITY CSVTU
Bhilai, CG
01.2013

Skills

  • Strong organizational skills
  • Sharp problem solver
  • Energetic work attitude
  • Customer service expert
  • Adaptive Team player
  • Excellent time management skills
  • Analytical
  • Reliable
  • Goal and detail oriented
  • Nostro reconciliation
  • CRM NEXT
  • FLEX CUBE
  • FINACLE
  • Competitive analysis
  • Digital banking process and their products
  • Excellent hands-on knowledge on handling FLEX CUBE, CRM NEXT, FINACLE
  • New trade system
  • Integrated global remittance settlement scheme
  • Trade factory and other applications

Certification

  • Trade Level III Certification, ICICI Bank, 2022-23
  • Virtual Classes Project, ORANGE TECHNOLOGY, JABALPUR, 06/01/12, Worked on project 'VIRTUAL CLASSES' using software ASP.NET.
  • Cab Services Project, SUNCROSS ONLINE, BHILAI, 05/01/11, Worked on project 'CAB SERVICES' using software PHP.

Technologies And Skillset

  • CRM NEXT
  • FLEX CUBE
  • FINACLE
  • COMPETITIVE ANALYSIS
  • DIGITAL BANKING PROCESS AND THEIR PRODUCTS
  • Excellent hands-on knowledge on handling FLEX CUBE, CRM NEXT, FINACLE.
  • New Trade System.
  • Integrated Global Remittance Settlement Scheme.
  • Trade Factory and other applications.

Timeline

Trade Sales Manager

HDFC Bank Ltd.
12.2024 - Current

Trade Desk Officer

ICICI Bank Ltd.
05.2024 - 12.2024

Trade Desk Officer

ICICI Bank Ltd.
04.2021 - 04.2024

Customer Relationship Executive

Jana Small Finance Bank
02.2021 - 04.2021

Personal Banker Teller/Teller Authorizer

HDFC Bank Ltd.
01.2015 - 01.2018

B.E - Information Technology

CHATTISGARH SWAMI VIVEKANANDA TECHNICAL UNIVERSITY CSVTU

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