Timeline
Work History
Overview
Education
Skills
Summary
Work Preference

Sheikh Tawqeer

Support Specilaist
Srinagar,JK

Timeline

Support Specilaist - Revolut
04.2024 - 03.2025
Customer Support Specialist - Olive partners
01.2022 - 11.2023
Central University of Kashmir - MBA, Operation Management And Marketing
08.2018 - 10.2021
Chandigarh Business School of Administration - BBA, General
08.2014 - 10.2017

Work History

Support Specilaist

Revolut
04.2024 - 03.2025
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Streamlined the chargeback process for increased efficiency and reduced response times.
  • Conducted in-depth analyses of transaction data to identify patterns, trends, and potential fraud indicators.
  • Improved customer satisfaction by providing timely and accurate responses to inquiries regarding chargeback disputes.
  • Conducted regular account reviews for optimization purposes, proactively addressing any areas requiring attention or improvement.

Customer Support Specialist

Olive partners
01.2022 - 11.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Education

MBA - Operation Management And Marketing

Central University of Kashmir , Ganderbal Jammu And Kashmir
08.2018 - 10.2021

BBA - General

Chandigarh Business School of Administration , Mohali India
08.2014 - 10.2017

Skills

Customer service

Remote support

Support services

Customer relationship management

Training and coaching

Technical troubleshooting

Incident management

Jira expertise

MS office expertise

Ticket management

Friendly and patient

Account administration

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offCompany CulturePersonal development programs

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Sheikh TawqeerSupport Specilaist