Sheikh Thanzil M.H
Chembumukku
Summary
Dynamic IT Support Engineer with a proven track record at Mahindra & Mahindra Ltd, excelling in troubleshooting complex hardware and software issues. Adept at enhancing customer satisfaction through exceptional service and technical expertise in network configurations and security solutions. Committed to staying current with IT trends to drive operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residence IT Support
Mahindra & Mahindra Ltd
12.2022 - Current
- Resolving raising tickets in Msolve website
- Installing and configuring branch client laptops and systems
- Troubleshooting Anti-virus Trelix, FortiClient VPN, SCCM, DLP, Zscaler, Bitlocker Encryption
- Resolving network troubleshooting problems
- L1 and L2 Hardware and software support
- Outlook Configurations, Email Backups and other system backups client need
- UEM Compliance agent to update system and security software’s up to date.
- Supporting the desktop operating systems, office automation like MS office
- Trouble shooting on printer, scanners other peripheral, related issues.
- Installing upgrading software on the clients
- Microsoft Pexip Video Conference device support and configurations
- Polycam Real Presence Group 500 VC device connecting issue resolving & support client needed
IT Support Engineer
Piramal Capital and Housing Finance Ltd
07.2022 - 12.2022
- Resolving raising tickets in ihelp website
- Installing and configuring branch client laptops and systems
- Troubleshooting Anti-virus, Big IP VPN, SCCM, DLP, Crowdstrike
- Azure Issue resolving & support client needed.
- Resolving network troubleshooting problems
- L1 and L2 Hardware software support
- Outlook Configurations, Email Backups
- Supporting the desktop operating systems, office automation like MS office
- Trouble shooting on printer, scanners other peripheral, related issues.
- Installing upgrading software on the clients
- Providing technical support on-site or via remote-access systems
IT Support Engineer
Farm Garden E-commerce India Pvt Ltd (E master)
11.2021 - 06.2022
- Resolving software issues in windows systems & Apple (MAC)
- Resolving network troubleshooting problems
- OBS software issues resolving.
- Live Technical issues, Internet issues, IP Related issues resolving.
- Zoom app configuration, Edu hub technical problems & server issues resolving.
IT Support Engineer
CAITS Info Solutions Pvt Ltd
01.2020 - 11.2021
- Responsible for CCTV Monitoring & Security Alarm
- Installing and configuring client computer systems
- Responding to client IT support requests
- Resolving network troubleshooting problems
- Meeting with clients to diagnose software, networking, or hardware.
- Outlook Configurations, Email Backups
- Resolving IP Configurations and Domains
- Providing technical support on-site or via remote-access systems
- Anti-Virus configuration for all AAI Systems protect from Malware’s & Virus
- IT Support Engineer at Airport Authority of India (CIAL) Ernakulam
Education
B.Sc. - Multimedia
Image Multimedia
Ernakulam01.2014
Higher Secondary Education -
Bhavans Vidya Mandir
Elamakkara, Ernakulam01.2011
Skills
- Technical expertise in hardware and software
- Current IT and software trends
- Customer service excellence
- Enterprise software experience
- Troubleshooting complex issues
- Remote access systems knowledge
- Operating systems proficiency
- Application development and support
Certification
- Android Development LCC Computer Education Quest Innovative Solutions Pvt Ltd
- Diploma in Multimedia Cochin CADD Centre
- SQLITE Database LCC Computer Education
Languages
English, Malayalam, Hindi
Disclaimer
I do hereby declare that all the information mentioned above is free from error to the best of my knowledge, and I bear responsibility for any deviation from it at any later stage
2025-06-06
Ernakulam
Sheikh Thanzil M
Total Experience
6 Years 2 months Experience in IT Support Engineer
Personal Details
- Date of Birth : 1988-01-25
- Marital Status : Married
- Nationality : Indian
- Gender : Male
Timeline
Residence IT Support
Mahindra & Mahindra Ltd
12.2022 - Current
IT Support Engineer
Piramal Capital and Housing Finance Ltd
07.2022 - 12.2022
IT Support Engineer
Farm Garden E-commerce India Pvt Ltd (E master)
11.2021 - 06.2022
IT Support Engineer
CAITS Info Solutions Pvt Ltd
01.2020 - 11.2021
B.Sc. - Multimedia
Image Multimedia
Higher Secondary Education -
Bhavans Vidya Mandir
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