Sheikh Afthab
Business Development Executive
Doha
Summary
Talented Business Development Executive with experience in IT sales and customer support. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
Certificates
4
4
Languages
4
4
years of post-secondary education
Work History
Business Development Executive
IT Cloud Trading and Programming
09.2023 - Current
- Managed over 60 customer calls per day
- Follow up on any sales leads, clearly providing pertinent facts
- Use telephone, email, and internet contact to build and maintain strong connections with new and existing partners
- Meet sales targets and KPIs on weekly and monthly basis and increased sales by 20%.
- Attend conferences, meetings, and industry events on behalf of company.
- Negotiated contracts, pricing, and terms to secure profitable business deals.
- Increased client base by identifying and pursuing new business opportunities through market research and networking
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction
- Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment
Tech Support Engineer
GlowTouch Technologies
06.2021 - 06.2023
- Provided accurate and appropriate information in response to customer inquiries
- Gathered credentials and verified required account information
- Multitask between multiple customers and computer screens and managed chat flow with up to 4 consecutive chats on queue
- Actively listened to the customer, taking their request for products or services
- Solid communication skills and interpersonal skills with a typing speed of 50 WPM
- Provided information to the customer and placed appropriate notes in the system indicating what action was taken or needs to be taken
- Ensured proper security procedures were followed on all customer interactions.
Process Associate
Flatworld Mortgage Processing Pvt Limited
03.2020 - 05.2021
- Mortgage Pre-close with providing complete and accurate loan-closing documents to Movement Mortgage, LLC US clients
- Review loan files and gather closing figures, input closing information, generate final loan documents, and send them to our clients before the closing date
- Well-versed in FHLMC, VA, FHA, and Conventional loan programs
- Also coordinated with buyers, sellers, title companies, attorneys, escrow agents, surveyors, and real estate agents to complete loan submissions and set up closing dates and times.
Education
Bachelor's in Computer Applications - BCA
Bhandarkars' Arts And Science College
Kundapura 06.2017 - 10.2021
Skills
Customer Relationship Management Expertundefined
Certification
Cloud One - Application Security Sales - Trend Micro
Timeline
Cloud One - Application Security Sales - Trend Micro
01-2024
IBM Technical Support - CourseraAdministration and IT Infrastructure Services - Coursera
09-2023
Business Development Executive
IT Cloud Trading and Programming
09.2023 - Current
System Administration and IT Infrastructure Services - Coursera
08-2023
Tech Support Engineer
GlowTouch Technologies
06.2021 - 06.2023
Web Desiging
11-2020
Process Associate
Flatworld Mortgage Processing Pvt Limited
03.2020 - 05.2021
Bachelor's in Computer Applications - BCA
Bhandarkars' Arts And Science College
06.2017 - 10.2021
Visa Details - Status
QID Transferable with NOC
Similar Profiles
James BanJames Ban
Warehouse Assistant at White Cloud Trading Pty Ltd - Tree Of LifeWarehouse Assistant at White Cloud Trading Pty Ltd - Tree Of Life
Amjed SharwanyAmjed Sharwany
IT Technician & Pre-Sales Engineer at Cloud Vision Trading CompanyIT Technician & Pre-Sales Engineer at Cloud Vision Trading Company
MOHAMMED UDHUMANMOHAMMED UDHUMAN
SENIOR PROCUREMENT ENGINEER at CLOUD SEVEN TRADING & CONTRACTING COMPANYSENIOR PROCUREMENT ENGINEER at CLOUD SEVEN TRADING & CONTRACTING COMPANY
Kevin Ouko OtienoKevin Ouko Otieno
Bar Server /Assistant Bartender at Intercontinental Beach & SpaBar Server /Assistant Bartender at Intercontinental Beach & Spa
Sirajul MuneerSirajul Muneer
Field Sales Manager – Supermarket, Wholesale, Health Shops & Pharmacy at Gulf Technical & Trading Company (GTTC)Field Sales Manager – Supermarket, Wholesale, Health Shops & Pharmacy at Gulf Technical & Trading Company (GTTC)