Sheik Sadik Basha
Customer Service / Technical Support Specialist
Chennai
Summary
Motivated customer service professional with a proven track record of delivering exceptional service and resolving issues efficiently. Seeking to leverage strong communication skills and dedication to customer satisfaction to contribute to the success of Emirates Airlines and exceed customer expectations in today's dynamic market.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Technical Support Associate
Wolters Kluwer India Pvt. Ltd.
09.2021 - Current
- Respond promptly to customer inquiries via phone, email, and live chat, resolving issues and providing product information
- Utilize CRM software to manage and document customer interactions, ensuring accurate and timely follow-up
- Achieved a 15% increase in customer satisfaction scores by implementing personalized solutions to resolve customer complaints
- Collaborated with the sales team to identify opportunities for upselling and cross-selling products
- Trained and mentored new customer service representatives, emphasizing the importance of empathy and active listening in customer interactions.
- Managed high-priority tickets, ensuring prompt resolution and minimal downtime for clients.
- Enhanced team productivity with regular training sessions and knowledge sharing initiatives.
Senior Customer Serivce Executive
Xpitax Solutions Pvt. Ltd.
07.2015 - 09.2021
- Provided exceptional customer service to ensure a best product experience for all customers
- Assisted customers in finding the features of the product, answering questions, and troubleshooting reported issues on software
- Consistently met and exceeded the CSAT score, earning recognition from customers
- Participated in regular product training sessions to stay up-to-date on newly implemented features and tools.
Education
Bachelor of Business Administration -
University of Madras
06.2008 - 05.2011
Skills
Excellent verbal and written communication abilities
undefinedCertification
Microsoft Office using AI tools by be10x
Achievements
Top Performer awards, Management Appreciation Award, Maher Award for Exemplary Performance
Activities
Participated in National Service Scheme in Schooling
Timeline
Senior Technical Support Associate
Wolters Kluwer India Pvt. Ltd.
09.2021 - Current
Senior Customer Serivce Executive
Xpitax Solutions Pvt. Ltd.
07.2015 - 09.2021
Bachelor of Business Administration -
University of Madras
06.2008 - 05.2011
Microsoft Office using AI tools by be10x
English voice and accent along with grammar by Maks Bela International Education Pvt. Ltd.
Anti – Money Laundering by BFSI Academy
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