Sheila ANDREWS
Martinsville
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Senior Customer Care / Billing Coordinator
Warweg Irrigation
Franklin
02.2020 - Current
- Managed billing processes for irrigation services and product sales.
- Maintained accurate billing records using accounting software systems.
- Reviewed contracts to ensure correct billing practices.
- Assisted in training new staff on billing procedures and software tools.
- Maintained accurate system settings for all aspects of the irrigation business to ensure all departments ran smoothly.
- Implemented process improvements to streamline billing and administrative workflows effectively.
- Collaborated with finance team to reconcile accounts and resolve issues.
- Generated detailed reports on billing activity for management review.
- Provided support for internal departments regarding system and workflow inquiries.
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Managed daily workflow processes associated with invoice creation and distribution, customer service management and retention, and other aspects of the business as questions arose.
- Completed documentation, reports and spreadsheets of financial information.
- Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
- Conducted research and analysis of current billings policies and procedures, making recommendations as needed for improvement or changes.
- Assisted with month end closing procedures related to accounts receivable activities.
- Developed strategies to reduce discrepancies in the billing process.
- Researched customer account information to respond to inquiries and resolve disputes.
- Ensured compliance with company policies related to invoice generation and processing.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
- Processed invoices, credit memos and other financial documents.
- Worked with team members to identify and develop process improvements.
- Managed all payments processing, invoicing and collections tasks.
- Gathered information to produce accounts payable reports for review.
- Trained new team members on company policies, accounting systems, and operating system to keep team operations productive and efficient.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
CASA rep
Morgan county casa
Martinsville
09.2019 - 04.2020
- Advocated for children's needs in court hearings and legal proceedings.
- Collaborated with social workers to develop support plans for families.
- Documented case notes and maintained accurate case files.
- Provided emotional support to children during challenging situations.
- Reported on case progress and challenges to supervisory staff regularly.
Administrative assistant
Premier trim
Martinsville
02.2017 - 02.2020
- Managed daily office operations to ensure smooth workflow and organization.
- Maintained current and ongoing knowledge of applicable tax laws for the business.
- Processed month end balancing of accounts.
- Implemented filing systems to streamline document retrieval and storage processes.
- Supported onboarding processes for new employees by preparing necessary materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Proofread content for typo-free emails and documentation.
Office coordinator - floater
Adult And Child Mental Health
Indianapolis
09.2016 - 02.2018
- Coordinated scheduling for team meetings and client appointments.
- Managed office supply inventory and procurement processes.
- Assisted in orientation setup for new staff and training programs, including placing and setting up catered meals.
- Maintained confidential client records and documentation systems.
- Supported administrative tasks for clinical staff and leadership teams.
- Greeted visitors and directed them to the appropriate area or person.
- Supported other teams with various administrative tasks when required.
- Assisted with special projects as requested from time-to-time by management team.
- Scheduled appointments for staff members using Outlook calendar system.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Handled confidential information in a discreet manner.
- Ensured compliance with company policies regarding health and safety regulations.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
Some College (No Degree) - Business Administration And Management
Iupui
Indianapolis, IndianaSkills
- Billing processes
- Accounting software
- Invoice processing
- Reconciliation techniques
- Customer relationship management
- Financial reporting
- Dispute resolution
- Document review
- Collections management
- Contract preparation
- Decision-making
- Month-end closing procedures
- Accounts receivable management
- Billing dispute resolution
- Conflict resolution
- Business operations support
- Customer service
- Relationship building
- Procedure development
- Problem-solving
- Verbal and written communication
- Multitasking and organization
- Deadline oriented
- Team collaboration
- Problem solving
Timeline
Senior Customer Care / Billing Coordinator
Warweg Irrigation
02.2020 - Current
CASA rep
Morgan county casa
09.2019 - 04.2020
Administrative assistant
Premier trim
02.2017 - 02.2020
Office coordinator - floater
Adult And Child Mental Health
09.2016 - 02.2018
Some College (No Degree) - Business Administration And Management
Iupui