Sheila Fraze
Marion
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
17
17
years of professional experience
Work History
Private Elderly Caregiver
Private Duty Home Care
06.2023 - Current
- Provided compassionate support for daily living activities, enhancing client comfort and dignity.
- Assisted clients with mobility, ensuring safety and promoting independence throughout the home environment.
- Monitored vital signs and health conditions, reporting changes to healthcare professionals promptly for timely intervention.
- Developed personalized care plans tailored to individual needs, improving overall quality of life for clients.
- Managed medication schedules accurately, reducing medication errors and improving adherence among clients.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
Customer Service Representative
BroadPath Healthcare
05.2021 - 05.2022
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed multi-channel support, including phone, email, and chat interactions.
- Streamlined complaint resolution process to enhance customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Eligibility Specialist
Conduent
04.2017 - 09.2019
- I processed applications for Medicaid, Food Stamps and TANF. I was also responsible for calling clients to set up interviews.
Options counselor
Lifestream Services
07.2008 - 09.2019
- Met with families and clients to discuss care options for at home services.
- Assisted clients through the Medicaid, Medicare programs.
- Completed all initial assessments to determine level of care
- Completed all Pre admission screenings for nursing home placement.
Customer Service Agent
NexRep
12.2017 - 06.2018
- I connect people with their health insurance plan and Teladoc services.
- Is a work from home position. Setting appointment for members to schedule
- Appointments with the Teladoc virtual doctors.
- Resolved customer inquiries through various channels, ensuring prompt and accurate responses.
- Documented customer interactions in CRM systems, maintaining accurate records for follow-up actions.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate - medical billing and coding
Keiser University
Ft Lauderdale, FL01.2016
BS ED - Home Economics Education
Mansfield University
Mansfield, PA01.1982
Skills
- SHIP counselor
- SSD 2005
- Assessments 20 years
- File Management 20years
- Customer Services 20 years
- Compassionate caregiving
- Personal hygiene assistance
- Emotional support
- Meal preparation
- Housekeeping duties
- Medication management
- Diabetes management
- Transportation services
- Errand running
Timeline
Private Elderly Caregiver
Private Duty Home Care
06.2023 - Current
Customer Service Representative
BroadPath Healthcare
05.2021 - 05.2022
Customer Service Agent
NexRep
12.2017 - 06.2018
Eligibility Specialist
Conduent
04.2017 - 09.2019
Options counselor
Lifestream Services
07.2008 - 09.2019
BS ED - Home Economics Education
Mansfield University
Associate - medical billing and coding
Keiser University