Sheila Honer
Mishawaka
Summary
Dynamic and results-driven manager with extensive experience at Mega Liquors, excelling in customer service and team leadership. Proven track record of enhancing operational efficiency and increasing customer satisfaction through effective problem-solving and staff training. Adept at implementing strategic processes that drive repeat business and foster strong client relationships.
Overview
2019
2019
years of professional experience
Work History
Manager
Mega Liquors
Owner
C&S Munchie Mart
04.2017 - 06.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Assistant Store Manager
Richmond Masters Dba Low Bobs
05.2015 - 01.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
GED -
SBCSC
South Bend, IN06.1978
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Policy implementation
- Clear communication
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Recruiting and interviewing
- Problem resolution
Timeline
Owner
C&S Munchie Mart
04.2017 - 06.2018
Assistant Store Manager
Richmond Masters Dba Low Bobs
05.2015 - 01.2017
Manager
Mega Liquors
GED -
SBCSC
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