Summary
Overview
Work History
Education
Skills
Professional Summary
Accomplishments
Achievements
Timeline
Generic

Shekar Velan

Bengaluru

Summary

Results-oriented service delivery manager with a proven track record of identifying and implementing business improvements to drive growth. Skilled in optimizing efficiency methods to achieve cost savings. Seeking a new opportunity to leverage meticulous attention to detail and extensive technological expertise.

Overview

10
10
years of professional experience

Work History

Service Delivery Manager

Merck Group
Bengaluru
02.2021 - Current
  • Worked closely with software developers and architects during application deployments to ensure smooth transition between new and legacy systems.
  • Provided technical leadership on Salesforce solutions including design, development, integration, customization and deployment.
  • Worked closely with developers to troubleshoot issues related to customizations or integrations.
  • Implemented best practices around change control management procedures.
  • Collaborated with stakeholders to define project scope, deliverables, timeline and resource requirements.
  • Developed detailed project plans and tracked progress against key milestones.
  • Assisted in the development of test plans for unit testing, regression testing, UAT.
  • Analyzed existing processes to recommend improvements that increased efficiency or effectiveness.
  • Conducted training sessions for users on new features and functionality of Salesforce applications.

Business Integration Arch. Senior Analyst

Accenture Solutions Pvt. Ltd.
Bengaluru
02.2018 - 02.2021
  • Identified areas where existing business processes can be improved through automation or customization of Salesforce applications.
  • Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
  • Monitored performance of sales force applications; identified bottlenecks; recommended improvements accordingly.
  • Collaborated with stakeholders to understand their business needs and develop appropriate solutions for migrating their data.
  • Performed unit testing of migrated data to ensure accuracy of results.
  • Monitored progress of the entire migration process on a daily basis and reported findings to project leads and managers regularly.
  • Identified potential risks associated with Data Migration projects and developed contingency plans accordingly.
  • Worked closely with software developers and architects during application deployments to ensure smooth transition between new and legacy systems.
  • Analyzed source and target systems to identify data elements, dependencies, and migration requirements.
  • Conducted performance tuning activities on databases post-migration in order to optimize query execution times and resource utilization levels across multiple environments.
  • Provided technical support during user acceptance testing phase by resolving issues related to migrated datasets quickly and efficiently.
  • Resolved complex issues related to source-to-target mappings through effective problem solving techniques.
  • Developed data mapping documents for the migration process between source and target systems.
  • Boosted data migration process by extracting, cleansing, loading, and verifying information.

Systems Engineer

Infosys BPM Ltd.
Bengaluru
09.2014 - 02.2018
  • Provided technical support to internal users on Salesforce issues or questions.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Customized sales process flows using Process Builder and Flow Builder based on user needs.
  • Performed troubleshooting on existing applications within the Salesforce platform.
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
  • Supported the implementation of best practices related to the use of Salesforce CRM features.
  • Assisted with creating documentation around system configurations and changes made over time.
  • Analyzed user stories and developed test plans for validating functionality before release into production environment.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Sakthi Mariamman Engineering College
Chennai
04-2013

Skills

  • Salesforce Development & Administrator
  • Salesforce Business Analysis
  • Release Management
  • Incident Management
  • Change Management
  • Requirement Analysis
  • Agile Metholdolgy
  • Data Migration

Professional Summary

  • Overall 10 years of experience in Salesforce Functional/Veeva Configuration and Testing Team Lead, Business Analysis & Project Management.
  • Currently, working as Service Delivery Manager for Salesforce HealthCare Applications in Merck Group.
  • Highly experienced in migrating end to end legacy applications.
  • Experience in Salesforce solutioning, architecture, development, and administration.
  • Experience as a Business Analyst with requirement gathering, feasibility analysis and user Story creation with further Technical Walkthrough.
  • Experience as a Solution designer for requirements/user stories for Salesforce build/functionalities.
  • Extensive experience collaborating with the client/Business in driving the requirements, preparing estimations, and getting clarifications answered.
  • Experience in Requirement Analysis, Estimation and Team Management, Client interaction for clarifications and reporting.

Accomplishments

  • IT-APPraise 2023 Q2 Award - Act as the Owner
  • Spot Award - Successful Go-Live of Price4you.

Achievements

  • Migrated Legacy Tender Application in Dec 2023 and Saved potential damages around 1 Million euros for the breach in one of ur Salesforce Orgs.
  • Automated Product Launch Tool during Covid -19.

Timeline

Service Delivery Manager

Merck Group
02.2021 - Current

Business Integration Arch. Senior Analyst

Accenture Solutions Pvt. Ltd.
02.2018 - 02.2021

Systems Engineer

Infosys BPM Ltd.
09.2014 - 02.2018

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Sakthi Mariamman Engineering College

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Shekar Velan