Summary
Overview
Work History
Education
Skills
Technologicalskills
Jobobjectives
Languages
Timeline
Generic
Shekhar Bhadrige

Shekhar Bhadrige

Travel and Tourism || Food & Beverages || Operation and Management

Summary

In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.

Overview

16
16
years of professional experience

Work History

Sr. Quality Control

FARELADDER– Ovation Travel
11.2023
  • Doing the Quality checks on ticket Issuance.Re-issuance, Refunds and all other Query PNRs
  • Make sure to agent follow the SOP’s in order to process transaction
  • Saving the ADM and losses to the organization
  • Share the airlines related updates, Quality prospective updates with team for smoother operation.

GDS Back office agent

LASTMINUTE.COM
06.2023 - 10.2023
  • Working on passengers date change, name correction, Ancillary services, adding baggage, provide fare quotation, Seat assignment, Rental car booking, exchanges tickets, Notify to passenger on schedule changes and confirm the booking as per passenger approval with airline concern.

Sr. Travel Executive

FARELADDER– Ovation Travel
09.2022 - 05.2023
  • Issue air ticket, reissue and exchanges, processing refund, Co-ordinate with client and passenger for their travel query
  • (International and Domestic)

Sr. Travel Counselor

Access fares ( Randstad India Pvt Ltd)
12.2019 - 08.2022
  • Issue air ticket, reissue and exchanges, processing refund, Co-ordinate with client and passenger for their travel query
  • (International and Domestic)

Sr. Travel Counselor (GSC)

Carlson Wagonlit Travel India Pvt Ltd.
04.2017 - 12.2019
  • Working for fare tracking team to find cheaper airfare after the booking to save money for organization.

Sr. Travel Associate (Expedia US POS)

WNS GLOBAL SERVICES
05.2015 - 04.2017
  • Issuing tickets, processing refunds, Ticket reissuance
  • (North America region)

Travel Consultant

Hareshwar Travels
12.2013 - 02.2015
  • Handling domestic air ticketing.

Duty Manager (Operations)

BIG Cinemas - CHINCHWAD
12.2012 - 08.2013
  • Taking Group booking /corporate bookings and execute the same
  • Taking care of marketing, promotion/Branding
  • Taking daily/weekly stock take &ensuring minimum wastage/variance
  • Ensuring minimum wastage of tickets & preparing ticket reconciliation on monthly basis
  • Surprise visits to BO, Café & OSV kiosk to verify the optimum utilization of the resources
  • Monitoring the wastage & submitting the wastage reports to Accounts with proper approvals
  • Customer satisfaction, handling all operation problems, Daily inventory, Staffing (Duty Roster), co-ordinate with programming team for movie scheduling
  • To handle VVIP and government officials
  • All licensing work
  • Conducting monthly meet &training programs for associates (Staff)
  • Keep daily / weekly target and make plan of action to achieve it
  • Supervise the functions of all the Departments (Projection, Maintenance, Housekeeping, Security and Operation)
  • Maintain minimum stock level of all items and participates in inventories on weekly basis Responsible for Food & Beverage & Box office operations
  • Assisting guest inquiries, taking suggestion for better service equality
  • Taking care of marketing promotion/Branding
  • Daily briefing for All Department ( Box ,Café ,Ushering ,Projection) Executing other dept
  • Such as security, housekeeping, Projection &Maintenance
  • Handle all customer queries and complaints
  • Coordination with vendors regarding feedback, problems, payments, quotes
  • To take care of special events, promotions and packages or group bookings
  • Setup target/goals for the department; make constant effort to achieve the same
  • Oversees the services of cinema from box-office to concession and cleaning, to ensure the highest standards and quality services at all times
  • Maintains and enforce the SOP

Operation Associate

Big Cinemas VASHI
04.2008 - 12.2012
  • Responsible for Food & Beverage & Box-office operations
  • Handling all operations problems, Daily inventory, Staffing
  • Daily briefing for All Department ( Box ,Café ,Ushering)
  • Handle all customer queries and complaints
  • Update the sales record and other format
  • Achieving targets
  • Daily updating of DCR Greeting & interacting with guest in a friendly Professional manner.

Education

B.A, Graduate -

Mumbai

H.S.C, Higher Secondary - undefined

Mumbai

S.S.C, Secondary - undefined

Mumbai

Skills

    Excellent people handling skills, communication is my best asset, open to constructive feedback always, target orientated

Technologicalskills

  • Basics in Computer (MS-Word, MS-Excel & MS-Power Point)
  • Internet Surfing
  • GDS – Sabre, Amadeus, Apollo

Jobobjectives

To work with a Dynamic and growth oriented organization to achieve outstanding results & give benefits to the organization and enriching myself in process to achieve the target, which is expected to me.

Languages

English
Hindi
Marathi

Timeline

Sr. Quality Control

FARELADDER– Ovation Travel
11.2023

GDS Back office agent

LASTMINUTE.COM
06.2023 - 10.2023

Sr. Travel Executive

FARELADDER– Ovation Travel
09.2022 - 05.2023

Sr. Travel Counselor

Access fares ( Randstad India Pvt Ltd)
12.2019 - 08.2022

Sr. Travel Counselor (GSC)

Carlson Wagonlit Travel India Pvt Ltd.
04.2017 - 12.2019

Sr. Travel Associate (Expedia US POS)

WNS GLOBAL SERVICES
05.2015 - 04.2017

Travel Consultant

Hareshwar Travels
12.2013 - 02.2015

Duty Manager (Operations)

BIG Cinemas - CHINCHWAD
12.2012 - 08.2013

Operation Associate

Big Cinemas VASHI
04.2008 - 12.2012

B.A, Graduate -

Mumbai

H.S.C, Higher Secondary - undefined

Mumbai

S.S.C, Secondary - undefined

Mumbai

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Shekhar BhadrigeTravel and Tourism || Food & Beverages || Operation and Management