Shekhar Chopra
delhi
Summary
Proficiently skilled distinctly focused Software Engineer, excelling with over 11 years of experience in the IT Industry.Working closely as business analyst with Front/Middle/Back Office, Operations and business users and be responsible for gathering, documenting, and delivering requirements and use
cases through to user acceptance and implementation.
Supporting developers to develop application and report and conducting integration testing. Possessing a profoundly distinctive Strategic Execution, Leadership Qualities, Project Management, Problem Solving, Analytical & Technical skills. Knowledge in SQL, , Allegro, Endur, Power BI, RightAngle, JIRA, Service-now, . Thereby, aiming to strengthen a career with a motive to utilize all the gained knowledge and skills for the betterment of the organization.
Overview
11
11
years of professional experience
Work History
Senior Cloud Solution Support Analyst
NTT Data
02.2023 - 07.2023
- Work with configuration management and infrastructure teams during scheduled maintenance
Activities.
● Support the Product development by providing business and functional guidance, review, testing,
and validation of scripted solutions (reports, plugins, and interfaces)
● Implementation Analysis with prospects to determine business requirements and work processes to be
addressed by one or more areas of the Product solution with ability to identify upsell potential and drive
any change management.
● Making sure batch jobs, distinct deals transactions are completed before defined SLAs and coordinating
with Market data providers in case of any delay in the load.
● Liaise with other support and development team to investigate and resolve problems associated in
a timely and customer/business focused manner.
● Logging and investigation/resolution of incidents. This also involves working with infrastructure teams as
well as upstream/downstream systems depending on the nature of the issue.
● Performing Checks ,daily pass portfolio –adhoc, Involved in preliminary analyzing of issues with pre and
post validation requirement.
● Implementation Analysis with prospects to determine business requirements and work.
● Participate in troubleshooting and resolving application issues.
Senior Consultant
Wipro Technologies
01.2020 - 02.2023
- Project Name : EON EoD
- Developed new PowerBI reports tailored to the team's specific needs, ensuring clarity and efficiency in EOD and price reporting processes.
- Skillfully managed and modified existing PowerBI reports, promptly addressing any required changes or updates to meet evolving business requirements.
- Spearheaded the creation of multiple automation solutions to streamline daily status emails, enhancing communication and reducing manual effort.
- Implemented advanced automation techniques using VBA to automate the generation of price sheets, significantly improving accuracy and speed of the process.
- Demonstrated proficient expertise in Power BI and Power Automate, leveraging these tools to optimize data visualization and analysis.
- Actively contributed to release management operations on both production and QA environments, ensuring smooth deployments and minimizing downtime.
- Played a key role in End of Day ETRM activities on Allegro Horizon Operations within the production environment, utilizing MS-SQL and Azure DevOps to support client operations for E.ON.
- Coordinated and executed month-end activities, including cascading and settlement runs, contributing to the timely completion of critical business processes.
- Recognized and appreciated for outstanding performance, teamwork, and consistently delivering high-quality results in challenging environments.
- Tools: Allegro, GDM, PowerBI, Power Automate, SQL server
- Technology: SQL, PowerBI, Power automate, Power Query, DAX, VBA, HTML.
Consultant
Publicis Sapient
05.2014 - 12.2020
- Part of Innogy support team, Responsible for Price Load, EOD run, Jobs monitoring, Incident Management, job scheduling and monitoring using Allegro.
- Performing price load and price load validation.
- Interacting with client regularly for providing updates.
- Performing Matching and Netting of data.
- Responsible for EOD and valuations run.
- Monitoring various jobs and job logs and resolving any failures.
- Responding to client data Requests and incidents within defined SLA.
- Perform scheduled checks and send Status to various stakeholders.
- Tools: Right Angle / Endur
- Technologies: SQL.
Software Engineer
Ericsson
10.2012 - 01.2014
- Video-conferencing and Audio conferencing setup.
● Troubleshoot desktop/laptops/server hardware/Email Clients/YahooMail/McAfee and other software
related issue.
● Assisted the customers with technical issues, troubleshooting, installation and configuration. •
Uses troubleshooting techniques and tools to identify technical defects/issues.
● Documenting all issues and their solution for future ease.
● Verifying the issue and categorization / prioritization of the incident and creating tickets of the issues. •
MS Active Directory accounts and groups/ users and computers.
● Inventory and Asset Management of all IT equipment.
● Provide support to remote users
● Troubleshooting and root cause analysis is part of the roles and responsibilities along with generating
reports and coming up with the analysis.
● Trouble shoot and remote into users’ desktops or Team Viewer remote applications •
Inventory of systems, tag new equipment, and removal of old equipment
● Installing, managing & troubleshooting hardware devices & drivers.
Education
B.Tech - Electrical, Electronics And Communications Engineering
Hindustan College of Science And Technology
Mathura, India08-2011
Skills
- Trading
- Logistics
- SQL
- Accounting & Risk
- Power BI
- Business Process Design
- CETRM System
- Allegro
- Endur
- Right Angle
- Servicenow
- JIRA
Timeline
Senior Cloud Solution Support Analyst
NTT Data
02.2023 - 07.2023
Senior Consultant
Wipro Technologies
01.2020 - 02.2023
Consultant
Publicis Sapient
05.2014 - 12.2020
Software Engineer
Ericsson
10.2012 - 01.2014
B.Tech - Electrical, Electronics And Communications Engineering
Hindustan College of Science And Technology
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