Shekhar Rao
Mumbai
Summary
Dynamic and results-driven healthcare leader with over 30 years of experience in hospital administration and consulting, specializing in healthcare operations, strategic planning, and multi-location management. Expertise in establishing hospital infrastructure from the ground up while fostering operational excellence through effective team leadership. Skilled in aligning patient care standards with organizational objectives, ensuring compliance with regulatory requirements, and coordinating with vendors to enhance service delivery in both charitable and corporate healthcare settings. Committed to driving innovation and improving patient outcomes through strategic initiatives and collaborative approaches.
Overview
31
31
years of professional experience
Work History
Chief Executive Officer
Manav Kalyan Trust / Navneet Hospitals
10.2023 - Current
- CEO for a multi-location healthcare group with 10 branches across Mumbai.
- Leading all infrastructure development, including new projects and renovations.
- Managing end-to-end vendor coordination, tenders, and procurement of medical equipment.
- Ensured superior patient experience by introducing dedicated escort services for patients above 60 years of age.
- Led effective staff management initiatives, including training, performance monitoring, and workforce coordination to enhance service quality.
- Oversaw emergency management operations, ensuring timely response protocols, risk mitigation, and smooth coordination across departments.
- Implemented various health schemes, ensuring compliance, improved accessibility, and increased beneficiary participation.
- Overseeing purchase and installation of hospital machinery and instruments.
- Handling all administrative, HR, and compliance matters across branches.
- Reporting to the Trust Board and aligning hospital strategies with organizational goals.
Chief Administrative Officer
Sanjeevan Hospital
01.2020 - 01.2023
- Directed full hospital administration for a 300-bedded multi-specialty hospital.
- Supervised consultant doctors, OPD/IPD operations, and support staff.
- Ensured smooth coordination in departments including diagnostics, pharmacy, and ICU.
- Handled statutory audits, purchase decisions, and internal operational controls.
- Maintained daily reporting to the Managing Trustee/Board, aligning with vision and strategy.
Chief Executive Officer
Phoenix Hospital
01.2010 - 04.2020
- Led complete operations of an 80-bedded tertiary care hospital in Mumbai.
- Developed surgical services, ICU management protocols, and specialist alignments.
- Achieved 62% increase in admissions and enhanced service offerings in depts.
- Maintained 95% physician engagement and drove a culture of patient-first care.
Vice President – Sales & Service
Toshiba India Pvt. Ltd. (Healthcare Division)
01.2000 - 01.2010
- Headed medical imaging equipment sales and service in the Mumbai region.
- Built partnerships with hospitals for diagnostic setups and post-installation support.
Business Unit Head – IT Service Operations
Wipro Ltd.
01.1995 - 01.2000
- Managed IT hardware service operations, including desktops/laptops, AMC contracts, and customer escalations.
Education
MBA - Healthcare & Hospital Management
Master's - Computer Science
01.1993
Kendriya Vidyalaya (Central School) - undefined
01.1986
Skills
Hospital Operations & Administration
Multi-location Facility Management
Consultant & Medical Team Coordination
Vendor & Purchase Management
Strategic Planning & Execution
Budgeting & Financial Control
Accomplishments
- In the present organization reduced overall maintenance costs by 50%, bringing expenses down from ₹10 Cr to ₹5 Cr through strategic planning and efficient resource utilization.
- Set up and streamlined operations for charitable and corporate hospitals across Mumbai, Surat & Gujarat.
- Successfully led multi-branch hospital chain as CEO including staff expansion, systems control & vendor coordination.
- Active in hospital audit preparation and NABH alignment for existing hospitals.
- Strong exposure to Hospital Information Systems (HIMS) implementation and digital workflow creation.
Timeline
Chief Executive Officer
Manav Kalyan Trust / Navneet Hospitals
10.2023 - Current
Chief Administrative Officer
Sanjeevan Hospital
01.2020 - 01.2023
Chief Executive Officer
Phoenix Hospital
01.2010 - 04.2020
Vice President – Sales & Service
Toshiba India Pvt. Ltd. (Healthcare Division)
01.2000 - 01.2010
Business Unit Head – IT Service Operations
Wipro Ltd.
01.1995 - 01.2000