SHEKHAR SARKAR
KOLKATA
Summary
Dynamic professional with extensive experience at Jiabharali T-Cafe, excelling in customer service and conflict resolution. Proven ability to enhance product quality through customer feedback analysis and effectively coordinate orders during peak hours. Strong team collaboration and inventory management skills contribute to a seamless operational flow.
Overview
12
12
years of professional experience
Work History
Senior Crew Member
Jiabharali T-Cafe
Kolkata
12.2022 - Current
- Provided excellent customer service by greeting customers, responding to inquiries, resolving complaints, and processing payments.
- Coordinated with other team members to ensure timely completion of orders during peak business hours.
- Analyzed customer feedback data in order to make improvements in product quality or services offered.
Restaurant Floor Manager
Ambuja Realty ( Tea Junction)
Kolkata
05.2013 - 07.2016
- Created weekly reports detailing staffing needs, sales results, budgeting goals achieved and missed targets;
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed strategies to increase sales and improve profits.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Maintained a high level of customer service throughout the restaurant.
Education
High School Diploma -
Dr. Shyama Prasad Mukherjee Institution
KolkataSkills
- Customer service
- Order coordination
- Payment processing
- Customer feedback analysis
- Team collaboration
- Conflict resolution
- Inventory management
- Time management
- Sales reporting
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Senior Crew Member
Jiabharali T-Cafe
12.2022 - Current
Restaurant Floor Manager
Ambuja Realty ( Tea Junction)
05.2013 - 07.2016
High School Diploma -
Dr. Shyama Prasad Mukherjee Institution
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