Shekhar Singh
New Delhi
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Teleperformance
Jaipur
2016.12 - 2018.05
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Resolved escalated customer service issues on time.
- Educated customers on product features and usage for better understanding.
- Provided technical assistance to customers via phone and email inquiries.
Quality Analyst
Telepeformance
Jaipur
2015.09 - 2016.03
- Conducted quality audits to ensure compliance with company standards.
- Trained staff on quality assurance best practices and procedures.
- Documented and reported quality issues for timely resolution.
Customer Service Representative
Teleepeformance
Jaipur
2014.09 - 2016.03
- Assisted customers with inquiries and provided product information.
- Documented interactions in customer management systems for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Arcadia Academy
KotaSkills
- Technical troubleshooting
- Software installation
- Product training
- Process improvement
- Customer documentation
- User feedback analysis
- Quality assurance
Timeline
Technical Support Representative
Teleperformance
2016.12 - 2018.05
Quality Analyst
Telepeformance
2015.09 - 2016.03
Customer Service Representative
Teleepeformance
2014.09 - 2016.03
Arcadia Academy