Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Shekhar Thapa

Kolkata

Summary

Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating Process Development Associate to manage processes effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Overview

3
3
years of professional experience

Work History

Process Associate

Tata Consultancy Service Limited
04.2021 - Current
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Developed production techniques and production processes to meet customer and organizational needs.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Offered data-driven recommendations to align company strategies and process improvement initiatives.
  • Assessed products or services to evaluate conformance with quality standards.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Commerce - Financial Accounting

Tara Devi Harakh Chand Kankaria Jain College
Kolkata,India
10.2020

Higher School - Commerce

Budge Budge St. Paul`s Day School
Budge Budge, Kolkata
04.2017

Skills

  • Paperwork Processing
  • Trend Tracking
  • Report Analysis
  • Schedule Coordination
  • Process Analysis
  • Dispute Resolution
  • Process Improvement
  • Data Analysis

Hobbies

Gaming , Dancing, Writing, Traveling, Cooking, Photography.

Languages

Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Process Associate

Tata Consultancy Service Limited
04.2021 - Current

Bachelor of Commerce - Financial Accounting

Tara Devi Harakh Chand Kankaria Jain College

Higher School - Commerce

Budge Budge St. Paul`s Day School
Shekhar Thapa