Shekhar Verma
Operation Manager
Noida
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
7
7
years of professional experience
Work History
Operation manager
Hotel Aarkay Palace -Noida 44 (A unit of BHS hospitality pvt ltd)
Noida
02.2022
- 1
- Operation Management: Co-ordinates and control the day to day operations of OTA(MMT,Agoda,Expedia,booking.com,cleartrip,chanel partner etc), banquets, and maintained staff etc.. 2
- Regular monitoring of “competitors” activities. 3
- Responsible for the implementation of Standard Operating Procedures for the smooth functioning of the operations & maximizing operating profits by building and maintaining efficient and effective team. 4
- To build & maintain strong relationships with channel partners to achieve goals 5.
- To identify potential customers, create and close new business opportunities in line with the strategic direction of the company. 6
- To prepare pre-goal proposals for prospective clients. 7
- Department to achieve stretched targets in a result-focused environment. 8
- Prepare and present reports when needed 9
- Attend sales educational events and seminars 10
- Stay up to date with the latest sales trends 11
- Best practices to compile and maintain a mailing list for the dispatch of promotional material .To assist the sales manager in day-to-day work and follow-up possibilities
Operations Manager
Comfort inn by Choice hotels international
Gurugram
04.2021 - 01.2022
- 1
- Be informed of daily room status. 2
- Have detailed information regarding arrivals, their room requirements and expected departures of the day. 3
- Check-up VIP reservations and issue VIP amenities voucher for fruits and flowers, beverages etc, and any other special requests. 4
- Prepare all records connected with pre-registration for all arrivals. 5
- Handle group/crew registration as per laid down procedures as well as individual arrivals 6
- Up-sell when appropriate 7
- Plan and executive a daily system of sales calls to look after booking arrangements for individuals etc. 8
- To make regular sales calls and maintain a systematic record of sales calls made with corresponding room nights books with various accounts. 9
- Investigate leads and find out about them as much as possible before contacting
Operation manager
When inn Gurgaon service apartments
Gurgaon
08.2020 - 03.2021
- 1
- Organizing Events: This includes organizing various promotional campaigns, contests and related events and marketing. 2
- Investigate leads and find out about them as much as possible before contacting 3
- Consult with sales and marketing team to ensure the efficiency 4
- Identify most important sales KPIs 5
- Track and monitor your work 6
- Prepare and present reports when needed 7
- Attend sales educational events and seminars 8
- Stay up to date with the latest sales trends 9
- Local Area Marketing to increase admissions to the hotel
- Also to establish, not only as hotel but as an overall entertainment destination of first choice. 10
- Discipline: Responsible for maintaining overall discipline and taking corrective actions among the staff. 11
- Customer Management: Interaction with customers whenever required and handling the grievance and complaints to enhance customer’s satisfaction. 12
- Training & Development: Managing Team Inclusive of operations, Housekeeping, Technical and the contractual security
- Impart training to the new recruits and identify the gaps and recommend them for training.
Front office Manager
HOTEL Silver Ark
Cyber city Gurugram
04.2017 - 07.2020
- 1
- Give all departure room information to Housekeeping promptly. 2
- Follow up with Housekeeping regarding clearance of departure rooms. 3
- Sell higher priced rooms and other facilities through proper and thorough salesmanship. 4
- Assist Telephone Operators during Rush hours. 5
- Courteously and promptly handle all reservations on phone or across the counter. 6
- Update the reservation records in order to have an updated inventory of room 7
- To make regular sales calls and maintain a systematic record of sales calls made with corresponding room nights books with various accounts. 8
- Liaison: Maintaining good liaison with government authorities to ensure smooth business operations
- E.g.: Local Police, E-Tax, and Licensing Authorities.
Front office executive
Hotel Traveller inn
Nainital
06.2016 - 02.2017
- Registering the guests and allocation of room on their arrivals.
- Maintain statutory records of all arrivals and departures, vis-à-vis C-forms, A & D Register etc.
- Room all arrivals using arrival errand cards.
- Constantly update room racks and information racks.
- Open guest folio without delay on the computer and transmit it through Shannon slips to other departments. 6
- Maintain room rates absolutely current and up to date. 7
- Carry out amendments and cancellations of reservations intelligently and accurately.
Front office executive
Hotel Navalgarh Plaza Rajasthan
10.2014 - 05.2016
Skills
Inventory Management
undefinedFather's Name
Mr. Bharat Veer Singh
Personal Qualifications
- B.A ( Bachelors of Arts ), 2014
- HTCS - Hospitality travel & customer service from Frankfinn, 2011-12
Personal Information
- Date of Birth: 06/12/94
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I do hereby declare that the above information made by me is true and correct to the best of my knowledge and belief.
Timeline
Operation manager
Hotel Aarkay Palace -Noida 44 (A unit of BHS hospitality pvt ltd)
02.2022
Operations Manager
Comfort inn by Choice hotels international
04.2021 - 01.2022
Operation manager
When inn Gurgaon service apartments
08.2020 - 03.2021
Front office Manager
HOTEL Silver Ark
04.2017 - 07.2020
Front office executive
Hotel Traveller inn
06.2016 - 02.2017
Front office executive
Hotel Navalgarh Plaza Rajasthan
10.2014 - 05.2016
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