SHEKHAR YADAV
Azamgarh,UP
Summary
Professional operations leader prepared for high-impact roles in dynamic environments. Known for driving efficiency and achieving results through collaborative team efforts and adaptable strategies. Possesses robust skills in process optimization and resource management.
Overview
12
12
years of professional experience
Work History
Operation Manager
Aatithyam Resi. A Group Aatithyan Group Of Hotels
09.2023 - Current
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Spearheaded process re-engineering efforts that led to significant reductions in overhead costs without compromising quality or safety standards.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Implemented staff training programs, improving employee performance and team cohesion.
Sales Manager
Tangent Inc
07.2022 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
Operation Manager
Elite Park Inn A Group of Jeevansh Holidays
01.2021 - 07.2022
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Developed and executed strategy for business growth, resulting in a significant increase in market share.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
Front Office Manager cum Reservation Manager
The Byke Grassfield Group of The Byke Hospitality
11.2020 - 12.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Front Office Manager cum Reservation Manager
The Byke Riddhi in A Group of The Byke Hospitality
04.2017 - 03.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Asst. Front Office Manager
Hotel Amba International A Group of Clark 1589
04.2016 - 03.2017
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Supervised payroll corrections for accuracy and duplications.
Front Office Supervisor
Nirali Dhani A Group of Sri Ram Excellency
04.2015 - 03.2016
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Associate
The Theme Hotel
04.2014 - 03.2015
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Front office G.S.A.
Clarks Group of Hotel
01.2013 - 03.2014
- Served as a reliable point of contact for guests seeking assistance or information about facility offerings.
- Streamlined check-in processes for increased efficiency and guest satisfaction.
- Managed incoming calls, directing them to appropriate departments or team members for resolution.
- Provided support for event coordination, facilitating successful community functions and gatherings.
Education
Master's in Business Administration - Finance
University of Rajasthan
01.2016
Bachelors in Hotel Management -
Banaras Hindu University
01.2014
Intermediate -
UP Board
01.2011
Matriculate -
UP Board
01.2009
Skills
- Experienced with Microsoft Office Applications
- Experience with AsiaTech Software
- HMS Software Management
- Experienced with Binex Software
- Experience with WINHMS Software
- Expertise in IDS Software
- Scheduling and planning
- Relationship building
- Effective multitasking
- Strong organization
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Operational Responsibilities
- Implement standard operating procedures to improve the process and performance
- Controlling on relevant matters affecting guest services and hotel operations.
- Communicate to all departments to provide functional assistance and guest feedback.
- Ensure to provide personalized services and prompt attention towards guest complaints.
- Ensure provide necessary guidelines to reservations, reception, housekeeping, finance for any guest services.
- Ensure proper presentation of the department and monitor appropriate standards.
- Supervise Front Desk staff, including Desk Agent and night Auditors for a smooth check in and checkout operations.
- Assist with direct and Group Guest Check In and Check Out and ensure all correct procedures are followed.
- Assist with making walk in direct reservations.
- Assist with cash, credit card and debit card payments when necessary.
Reservation Responsibilities
- Daily figure exchange with comp set hotels to know the market penetration.
- Coordinating with all online portals on a daily basis and taking necessary decisions for maximizing the room revenue on a day to day basis.
- Checking mails & feeding all the bookings in software.
- Taking care of inventory management.
- Follow up with the bookers & agents.
- Tele calling twice in a year with local travel agents.
- Providing information to the front office staff for performing their job effectively.
- Assigning work on priority basis.
- Handling the department in absence of Front office manager.
- Taking daily briefing of the staff regarding daily activities.
- Making reports (daily, weekly & monthly).
Customer Focus
- External customers in order to exceed their build and maintain positive relationships with all internal and expectations.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Implement procedures which enhance the guest satisfaction.
Disclaimer
I hereby declare that the information provided by me is true to the best of my knowledge.
Personal Information
- Father's Name: AMARNATH YADAV
- Mother's Name: USHA YADAV
- Date of Birth: 10/15/94
- Marital Status: Married
Travel
Explore New Location
Timeline
Operation Manager
Aatithyam Resi. A Group Aatithyan Group Of Hotels
09.2023 - Current
Sales Manager
Tangent Inc
07.2022 - 08.2023
Operation Manager
Elite Park Inn A Group of Jeevansh Holidays
01.2021 - 07.2022
Front Office Manager cum Reservation Manager
The Byke Grassfield Group of The Byke Hospitality
11.2020 - 12.2020
Front Office Manager cum Reservation Manager
The Byke Riddhi in A Group of The Byke Hospitality
04.2017 - 03.2020
Asst. Front Office Manager
Hotel Amba International A Group of Clark 1589
04.2016 - 03.2017
Front Office Supervisor
Nirali Dhani A Group of Sri Ram Excellency
04.2015 - 03.2016
Front Office Associate
The Theme Hotel
04.2014 - 03.2015
Front office G.S.A.
Clarks Group of Hotel
01.2013 - 03.2014
Bachelors in Hotel Management -
Banaras Hindu University
Intermediate -
UP Board
Matriculate -
UP Board
Master's in Business Administration - Finance
University of Rajasthan
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