Professional operations leader prepared for high-impact roles in dynamic environments. Known for driving efficiency and achieving results through collaborative team efforts and adaptable strategies. Possesses robust skills in process optimization and resource management.
Overview
12
12
years of professional experience
Work History
Operation Manager
Aatithyam Resi. A Group Aatithyan Group Of Hotels
09.2023 - Current
Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
Spearheaded process re-engineering efforts that led to significant reductions in overhead costs without compromising quality or safety standards.
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Implemented staff training programs, improving employee performance and team cohesion.
Sales Manager
Tangent Inc
07.2022 - 08.2023
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
Operation Manager
Elite Park Inn A Group of Jeevansh Holidays
01.2021 - 07.2022
Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
Developed and executed strategy for business growth, resulting in a significant increase in market share.
Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Instituted quality control measures to reduce errors and maintain high standards of service delivery.
Front Office Manager cum Reservation Manager
The Byke Grassfield Group of The Byke Hospitality
11.2020 - 12.2020
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Front Office Manager cum Reservation Manager
The Byke Riddhi in A Group of The Byke Hospitality
04.2017 - 03.2020
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Asst. Front Office Manager
Hotel Amba International A Group of Clark 1589
04.2016 - 03.2017
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Coached employees through day-to-day work and complex problems.
Created, prepared, and delivered reports to various departments.
Developed procedures to establish accurate and organized check-in and check-out processes.
Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
Supervised payroll corrections for accuracy and duplications.
Front Office Supervisor
Nirali Dhani A Group of Sri Ram Excellency
04.2015 - 03.2016
Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
Promoted positive work environment by fostering teamwork among front office staff members.
Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Associate
The Theme Hotel
04.2014 - 03.2015
Managed reservation system, accurately inputting bookings and managing cancellations or changes.
Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
BUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality GroupBUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality Group
Lead Technical Engineer - Electrical at Webuild S.p.A. - Kingdom Saudi ArabiaLead Technical Engineer - Electrical at Webuild S.p.A. - Kingdom Saudi Arabia