SHEKHAR YADAV
Summary
Customer Success professional with 8+ years in B2B environments, specializing in customer retention and revenue growth. Demonstrated success in enhancing product adoption and increasing customer satisfaction. Strong skills in customer relationship management, problem-solving, and communication strategies. Recognized for high productivity and fostering long-term customer loyalty.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Success Advisor
HighLevel
04.2024 - Current
- Managed implementations, including onboarding and account setup, by translating customer needs into tailored plans and conducting personalized onboarding and setup calls based on customer goals, profiles, and use cases.
- Monitored CSATs, NPS and proactively improved retention and satisfaction by monitoring usage metrics, addressing pain points, and advising on best practices
Customer Success Manager
Winuall
03.2021 - 12.2023
- Managed end-to-end client relationships, overseeing onboarding, activation, renewals, upselling, and daily operations to ensure long-term satisfaction and account growth.
- Drove gross GMV growth by advising clients on optimizing business strategies and leveraging platform capabilities to scale their revenue.
Customer Success Manager
Classplus
11.2019 - 03.2021
- Maintained strong client relationships by delivering product training, providing ongoing guidance, and resolving day-to-day issues to drive adoption and satisfaction.
- Drove upselling and cross-selling initiatives, generated customer referrals, and ensured high renewal rates through proactive relationship management and value-driven engagement.
Merchant Associate
Paytm
08.2017 - 07.2019
- Onboarded new merchants to the platform, drove product adoption, and consistently achieved sales and activation targets within the assigned territory through field engagement and relationship building.
Education
Bachelor of Technology - Electronics and Instrumentation Engineering
Krishna Institute of Technologies
Ghaziabad, India08.2017
Skills
- Problem solving and critical thinking
- Active listening
- Team collaboration
- Cross-functional teamwork
- Customer relationship management (CRM)
- Creative thinking
- Leadership skills
- Upselling and cross-selling
- Client onboarding and retention
- Adaptability and flexibility
- Freshdesk and Intercom proficiency
- Salesforce expertise
- Microsoft Office suite
- Google Workspace applications
Personal Information
Date of Birth: 01/31/97
Hobbies and Interests
- Reading
- Documentaries
- Politics
- Cricket
- Football
- Music
Internship And Projects
- Internship - B.S.N.L, Meerut, U.P., 06/01/16, 08/01/16, Hands on exposure to telecom and communication system.
- Security System using Smart Card, 08/01/17, 12/01/17, Developed a safe security system using thermal and Radio frequency sensors in Smart cards.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Certification
Customer Success and Relationship Management
Timeline
Customer Success Advisor
HighLevel
04.2024 - Current
Customer Success Manager
Winuall
03.2021 - 12.2023
Customer Success Manager
Classplus
11.2019 - 03.2021
Merchant Associate
Paytm
08.2017 - 07.2019
Bachelor of Technology - Electronics and Instrumentation Engineering
Krishna Institute of Technologies