Shekhar Suman Satyarthi
Customer Service
Kolkata
Summary
Confident Customer Service Executive experienced in working in busy Type of Company environments. Pursuing a customer-centric role to expand relationships and draw in new business through excellent interaction, problem resolution and efficient research.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sr CUSTOMER SERVICE Executive
AI AIRPORT SERVICES LIMITED
KOLKATA
02.2015 - Current
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Evaluated interactions between associates and customers to assess personnel performance.
- Placed and canceled average of Number orders from customers, distributors and agents per month.
JR CUSTOMER SERVICE EXECUTIVE
BHADRA INTERNATIONAL INDIA LIMITED
KOLKATA
05.2014 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
TRAINEE
AIRPORT AUTHORITY OF INDIA
KOLKATA
10.2013 - 11.2013
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Trainee
AIR INDIA
KOLKATA
07.2013 - 08.2013
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
Education
B.COM - Commerce
PUNE UNIVERSITY
Pune 07.2009 - 01.2013
Skills
Route dispatch
undefinedCertification
RECOGNITION OF SERVICE EXECELLENCE
Timeline
RECOGNITION OF SERVICE EXECELLENCE
04-2019
SERVICE EXECELLENCE FOR RAMP OPERATIONS
05-2017
Sr CUSTOMER SERVICE Executive
AI AIRPORT SERVICES LIMITED
02.2015 - Current
JR CUSTOMER SERVICE EXECUTIVE
BHADRA INTERNATIONAL INDIA LIMITED
05.2014 - 01.2015
TRAINEE
AIRPORT AUTHORITY OF INDIA
10.2013 - 11.2013
Trainee
AIR INDIA
07.2013 - 08.2013
B.COM - Commerce
PUNE UNIVERSITY
07.2009 - 01.2013
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