Shelbi Burchett
Fairland
Summary
I would like the opportunity to use my high level of communication and customer service experience in the workplace to provide excellent customer service and support for team members in an office or bank setting. I have many years of experience with a diverse background in all areas of customer service, management and communication.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving Manager
Logo Shirts Direct
08.2023 - 01.2025
- Resolved operational issues by analyzing root causes and implementing corrective actions.
- Addressed shipping discrepancies through comprehensive investigations and follow-ups.
- Optimized stock levels for maintaining consistent supply and minimizing excess.
- Negotiated terms with logistics partners to optimize cost-effectiveness.
- Implemented procedures for inventory control to reduce discrepancies.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Server/Cashier
The Chicken Inn
01.2021 - 01.2023
- Providing customers with food services
- Solving customer complaints
- Training new employees
Call Service Representative
First Financial Bank
05.2018 - 12.2018
- Providing excellent customer service
- Helping clients with questions on accounts and other issues
- Assist branch associates with help in areas they may not have access to
- Assisting co-workers in find solutions to difficult inquiries
Assistant Manager
Family Dollar
07.2017 - 04.2018
- Providing outstanding customer service
- Conducting interviews for potential employees
- Creating a weekly work schedule for all employees
- Balancing receipts and doing daily bank deposits
CNA
Millers Merry Manor
01.2017 - 05.2017
- Current knowledge of CPR regulations including State Certified
- Worked with patients of all ages
- Assisting nurses with duties such as bathing, feeding and caring for patients
- Provided customer service to all patients
Customer Service
Scotty’s Brewhouse
11.2015 - 12.2016
- Responsible for dealing with customer complaints and issues
- Trained all new employees on the computer system
- Waited and greeted guests who came in
Education
High School Diploma -
Triton Central High School
06.2012
Skills
- Detail oriented
- Self-starter
- Excellent phone skills
- History of Customer Service
- Excellent people skills
Timeline
Shipping and Receiving Manager
Logo Shirts Direct
08.2023 - 01.2025
Server/Cashier
The Chicken Inn
01.2021 - 01.2023
Call Service Representative
First Financial Bank
05.2018 - 12.2018
Assistant Manager
Family Dollar
07.2017 - 04.2018
CNA
Millers Merry Manor
01.2017 - 05.2017
Customer Service
Scotty’s Brewhouse
11.2015 - 12.2016
High School Diploma -
Triton Central High School
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